The Greenhouse & Terrace, Banbury — Restaurant in Cherwell District

I visited yesterday afternoon. only us 4 and another 2 people who only had drinks. we were told we could seat anywhere, which was great, but the whole place was freezing. The heaters above our heads are pointing mainly between tables and not over the tables. We had to keep our coats on as the draft was so cold around our legs and shoulders. The waiting team did not know to give the Sunday roast menu on Sundays, after a check with the kitchen they gave us the Sunday menu... what a disappointment, it was tasteless and the beef was sliced overcooked like you find in the plastic packet at the supermarket. the kitchen had rung the service bell but the staff were too busy chatting at the bar amongst themselves to notice for a good 5 mins, our food sat there on the service counter, us watching it get cold. We had to get the attention of a different waitress as our waiter was now busy looking at videos and pics on a ladie's phone at another table, we never saw him again, he was busy socialising. After getting the attention of a different waitress we re-ordered our drinks that the 1st waiter never brought to us. The puddings were ordered but then billed wrongly as adult puddings when the kids ordered kid's pudding, but again poor training and an I don't care attitude is what it gives you. service was in the end poor, the food was poor, the setting was pretty but freezing. I spent almost £100, I will make a formal complaint as I feel robbed, and I was robbed with the wrong billing but the staff couldn't wait to get us out and I was too cold to stand there and argue. I do not recommend, I will never go back unless it is for me to train the staff. This place has potential...

We were welcomed in and told we could seat anywhere, only 1 other couple in there. Everywhere was freezing, little heaters on the ceiling but they land in between tables, not over the tables, so spent our time with our coats on. A big draft on the legs too. The staff were not aware they were serving Sunday lunch on Sundays, after a check with the kitchen we got access to the Sunday diners advertised. It was a disappointment, flavourless. The kids sliders were appare tly nice though, the cocktail was nice. The service was slow, the kitchen rang the bell for service but the staff were busy chatting at the bar and didn't notice for over 5 mins. We had to reorder second drinks 3 times before they came, our waiter got busy chatting to a couple of ladies at another table and we never saw him again, too busy laughing and looking at the ladies phones and chatting. Spent £100, didn't feel I had the service appropriate to the cost, even got charged for adult puddings when it was ordered for kids on kids menus,by kids I won't be back, too cold, too slow considering there was only our table of 4 and a table of 2 eating and too tasteless over all. Service just isn't what it should. If you need someone to train your staff, let me know, I used to be front of house and that experience should and could be...

We had a lovely dinner at the Greenhouse. Staff was really great, very polite. The atmosphere ant the view both superb. It was a big group of us so we tried most of the menu. Kids had pizza’s and they were okay, it would be better if they were already cut into slices before serving as it was a bit difficult to cut them on a tiny chopping board it was served and with no sharp knife. I had a burger - very good, I would order it again. Sirloin steak was a bit overcooked than what was ordered, but still a nice cut and everything tasted good together. Tuna steaks were good, but more leafy greens on the plate would be preferred. Soy salmon was perfect! Tagliatelle carbonara was cooked al dente but needed a lot more sauce on it. Lemon curd cake had extremely hard base but lemon curd was nice. Choco brownie was very nice. Ice cream portions quite generous (3 scoops) but could have some sort of decorations ( maybe few dashes of maching sauce or chocolate sprinkles). Limoncello must be served straight from the freezer or in a cooled glass. It was warm when we got it and it wasn’t as enjoyable as it could have been. To sum up we would score our dinner...