Birdcage at Derby road — Restaurant in Chesterfield

Went to Birdcage for an afternoon tea that was booked for 9 people. One week before our reservation date I left a voicemail stating that there would only be 7 people coming to the afternoon tea and requested for 2 of the deposits to be refunded if this was possible. It then came to the day we were meant to be going and I received confirmation of booking stating that its booked for 9 people, I then rang to say that there is only 7 people now coming and again could the 2 deposits be refunded and also mentioned that I had called a week prior requesting this. I was then told that it cannot be refunded as they have already made up the food. However if there were only 7 of us arriving surely we would’ve been given the same amount of food meaning 2 platters or were they expecting 7 people to share 1 platter? We did manage to arrange for 2 others to come so there were 9 of us that arrived. We arrived on time and we didn’t get greeted bare in mind we were the only people in there, we had to sit ourselves down and then asked if this is where we were meant to sit. Shortly after the rest of our party arrived. We were then asked if we would like the Prosecco package or the tea/coffee package. Different members of our party had Prosecco and others had the tea/coffee. We had the sandwich platter which was nice not up to much. One of the waitresses came over asking if we would like any more drinks to which a member asked if we were to have another tea/coffee would it all be included or would it have to paid as extra? To which the waitress replied that it is all included so she then asked for a decaf cappuccino. As well as this another member of our party asked for another tea to which they just gave her a pot of boiling water to pour in to the previous teapot with teabags in it for her to pour it into. When the time came to pay at the end we all paid are parts equally without being given the bill or helped with working out/splitting the bill. It came to the final person left to pay to which they asked ‘how much is left’ to which the waitress replied sheepishly the amount left to pay including ‘extras’. We were all confused as to what ‘extras’ we have had. So then we were told the extra teas/coffee. Tea being a top up of boiling water to which she had to pay £2.80 for. I think this is disgusting as it was clearly stated to us that ‘all drinks are included in the set price of £20 understandably Prosecco isn't which we were fine with. But paying £2.80 for a top up of boiling water is unacceptable. So for £20 you get one tea/coffee and a sandwich and a scone. Poorly...

Attend today, Sunday 27th October and had an awful experience. We had reserved a table of 4 and once seated were not approached by a member of staff for approximately 10 minutes. We were not given any menus and sat there. Eventually a staff member asked us if we were ready to order and we advised them we had not had menus. They went off to collect them but never returned with any. Eventually we just got up and took some ourselves which were not being used. After ordering our food we continued to wait approximately 20 minutes for our drinks and roughly around 45 minutes for the food to arrive. When the food came out orders were wrong, the big breakfast we ordered was brought out as the regular breakfast and they had forgotten 3x of the extras we requested on the other breakfasts. They stated they had ran out of eggs so couldn’t bring anymore for one of the breakfasts but said we could pick another item of which a sausage was requested. After waiting another 10 minutes for these items to arrive they still did not bring out all the extras (hash browns were missing) and they had brought out bacon instead of the requested sausage. We gave up asking for the missing extras as by this time we were all really hungry and our food had gone cold waiting for our food to be brought out. Staff did not check if our meal was ok at any point and we were not asked if we wanted any sauces etc with our breakfast so had to go up and ask ourselves. Overall an incomplete, cold meal and will not...

Myself and my husband stumbled across this hidden gem while waiting for the car to get abit of self love in the garage. Neither of us had been to the area before and so we decided to just walk and see where we ended up. Well, we ended up here, at the Birdcage and wow are we glad we did. Straight away the outside is so beautiful, we were behind other customers who had just arrived and we were all greeted with such a warm welcome from the lovely lady working that day. We were shown menus and our order was taken. We chose to eat inside as it was abit chilly but outside they have a beautiful seating area with an outdoor TV which I can imagine in sunny weather is a great spot to be. While we waited for our food which was cooked to order and didn't take long at all, we noticed they had board games to play with on the side which is a fab addition especially if you're eating with children. The toilets were so clean with free ladies products which you don't find in many places anymore and my husband was extremely pleased to see that they have Leffe on draught and he can't wait to return to have lunch and a pint as it was his grandad's favourite.

Our food was absolutely amazing. I couldn't fault it. The menu was stunning and my husband and I both had eggs Benedict with a side of hash browns because who doesn't love a hash brown. 10/10 and we will certainly be back.

Thank you for your hospitality, customer service...