I don't normally write reviews unless something is exceptionally good or exceptionally bad, unfortunately the wheatsheaf was the latter.
Booked in advance for a 30th birthday meal and to watch the euros. I asked specifically if we could eat as I expected it would be busy and was happy to hear meals would be available.
When we arrived the place was busy but as expected for covid rules, everyone was seated at a table, so by no means crowded. Found our table ourselves and sat down.
After some time I asked at the bar to order and someone would come over to the table. Was then told no I couldn't see a menu to order because the menu is off, it's either burger or hotdogs. There was never any mention of a limited menu when I booked, so we were quite disappointed but fine. Secondly, and most surprising was that we were then told no you can't order yet because the chef is "too stressed" to take any more orders!? Weird that we couldn't even order but fine, we'll enjoy some drinks and patiently wait 30 mins as asked.
An hour later and after asking several times if we could order any food/snacks at all we were then told sorry a missed food delivery means there's nothing left. Nothing, not a single edible morsel, every meal gone at the same time.
In hindsight it seems pretty unlikely that they really expected a food delivery at 9pm on a busy Saturday night but this could be part of the shoddy management. What I think is more likely is we were fobbed off and basically lied to to keep us ordering drinks while they figured out how to tell people.
I caught who I think was the landlord who was extremely unapologetic and blamed the "delivery" rather than taking any responsibility for pretty much lieing to us all night and offered no attempt at an apology.
We had to leave before the second half to find somewhere to eat which spoiled both the birthday and being able to watch the football. Do yourselves a favour and order a takeaway instead of hoping...
Read moreHad a reservation booked 10 days in advance for this pub as we'd read good things about the food. We're on a short holiday to the South Downs so wanted to visit nice little towns like Midhurst.
We turned up and there was a blackboard outside that said "sorry no food today" which we thought was weird, so we went in and asked, and sure enough the kitchen was supposedly closed. The girl behind the bar didn't seem particularly bothered when we told her we had a booking. I didn't even bother to stick around and ask her why we weren't informed as she would have just said that she didn't know. So we ended up having to find somewhere else about a 10 minute drive away that served food until at least 8.30pm. Luckily this shocking experience didn't ruin our night thanks to the other pub.
The irony of it all was that I received a booking reminder email the day before. I know its automated but still - how hard would it be to give people a call or an email to let them know that you aren't serving food on the day they booked. Absolutely no excuses for it in this day and age I'm afraid. Such a shame, but it...
Read moreVery disappointing, after being locals to this pub for years sadly the new owners have taken a disliking to the younger generation of the pub, we have always spent vast amounts of money in this pub over the years and suddenly we are being greeted with a frosty reception, being told we’re not allowed to use the outdoor heater, being followed into the toilets and being told we’re not welcome in here or the swan. After asking to see a food menu at 2.30 in the afternoon (kitchen closes at 3) we were told they are not serving food, despite tables around us eating and receiving food. We’re more then happy to take our good custom elsewhere and support other local businesses in the area as we are always greeted with smiles and open arms. I would highly recommend people to avoid this disappointment of an establishment at all costs and put your money into the hands of happy faces in places such as the bricks or the...
Read more