Ocean Cafe Mediterranean Bistro — Restaurant in City of Edinburgh

came in for brunch, we ordered some food with coffee. waiter accidentally spilled coffee on my partner’s coat. as someone who worked in hospitality before, we were upset but understanding and felt sorry for the waiter but what made the situation extremely awkward and uncomfortable was how the situation was handled. no one came to clean our table - we had to ask for extra napkins to clean the table and to try clean the coat. then the waiter came to mop the floor and wipe the other chair after a few moments and apologised but the other guy’s handling of the situation was shocking - he came over to our table and literally asked “why did you put your coat there?” and started to laugh. He was the one who took our order at the counter - we were appalled by this and didn’t know what to say and wanted to get out of there as soon as possible. we even had to clean the table and got weird looks when we asked for extra napkins. when I got my order (chicken burger) it was literally just chicken and two buns - no sauce, no extras, nothing. there was chips and salad on the side but if I knew this is what their chicken burger looks like I’d order something else. overall the food is ok/average - you can tell it’s pre heated but the customer service is definitely something they...

Not the best... My friend ordered a steak burger or something like that but when it got served, it obviously wasn't a steak burger, it was a meat patty. When we tried to explain that this was not what my friend ordered: one of the serving girls was beyond rude storming off when she couldn't understand what we were trying to say and also when we couldn't understand what she was saying.. when the manager came over she explained that the steak burger was just the same thing as the regular burger ? ? Something like that. Like girl what. I dunno if she was associate manager or manager but she was pleasant enough.

Food was tasteless, low quality and gloppy. The food that was advertised was obviously some colourful images from google and nothing like the real thing. Just go to Pizza Express or...

Nice cake and coffee, chilled atmosphere. I originally planned to sit on the terrace, but it was still a bit chilly in the shade, so choose inside instead. I ordered Freddo coffee and lemon cake, which had a really fresh and intense flavour you don't see too often. Place wasn't busy with only few people around, which I guess is because of the Ocean terminal as a complex, not just this restaurant/café. However, I could therefore enjoy a bit of quiet time and easily focus on my work. Staff was kind and polite as well and I had a nice small chat with a server. The only detail was, that their traybakes (on the right side of the pult) had no names/flavours, neither prices shown, so you can just guess what they are. Overall a nice experience and would visit again if in the area to possibly even...