We've been ordering Chinese food from Sky Garden exclusively for the last year, and we've loved it!

... until our last two orders.

The first disappointing order was when they added chicken to a prawn dish intended for a pescatarian, which for obvious reasons wasn't eaten. We had been offered a refund, which didn't happen.

The second disappointing order happened today when we ordered food for around £30 and were left severely disappointed when the prawn dish had 8 (?!) prawns, the soup had meat (again, intended for the pescatarian)

... AND the chicken dish had a thick, black hair.

We didn't so much care about the soup, as it might have been our fault, but we immediately called the restaurant regarding the hair. They offered us a refund for the chicken dish only (fair enough) and we made do with the food we were able to eat without wanting to throw up in our mouths.

We had already finished up and were doing dishes when a knock sounded on our door and a Sky Garden delivery driver came to bring us another portion of the chicken, which we clearly didn't want, as we had already told the restaurant when we called to initially complain. The driver made a rude remark and left, and we've both been feeling really uncomfortable about it.

So we decided to call Sky Garden again to tell them that, and how rude the driver had been, to continuously be told that they're sorry, rather than offer any explanation as to why somebody came back to deliver more. We were reassured that the dish would be refunded, but are left rather baffled at the whole order/exchange, as this whole thing should've resulted in receiving a full refund for the whole order.

Not sure if they've changed chefs or anything, but sadly we'll be giving this a miss for the near future after ordering around twice a month for almost a year.