Sky Garden — Restaurant in City of Edinburgh

We've been ordering Chinese food from Sky Garden exclusively for the last year, and we've loved it!

... until our last two orders.

The first disappointing order was when they added chicken to a prawn dish intended for a pescatarian, which for obvious reasons wasn't eaten. We had been offered a refund, which didn't happen.

The second disappointing order happened today when we ordered food for around £30 and were left severely disappointed when the prawn dish had 8 (?!) prawns, the soup had meat (again, intended for the pescatarian)

... AND the chicken dish had a thick, black hair.

We didn't so much care about the soup, as it might have been our fault, but we immediately called the restaurant regarding the hair. They offered us a refund for the chicken dish only (fair enough) and we made do with the food we were able to eat without wanting to throw up in our mouths.

We had already finished up and were doing dishes when a knock sounded on our door and a Sky Garden delivery driver came to bring us another portion of the chicken, which we clearly didn't want, as we had already told the restaurant when we called to initially complain. The driver made a rude remark and left, and we've both been feeling really uncomfortable about it.

So we decided to call Sky Garden again to tell them that, and how rude the driver had been, to continuously be told that they're sorry, rather than offer any explanation as to why somebody came back to deliver more. We were reassured that the dish would be refunded, but are left rather baffled at the whole order/exchange, as this whole thing should've resulted in receiving a full refund for the whole order.

Not sure if they've changed chefs or anything, but sadly we'll be giving this a miss for the near future after ordering around twice a month for...

We ordered from here for a Christmas dinner so to speak at late notice, we had heard they were good, and got to say they did not disappoint, we only ordered basics like chow Mein and fried rice, curry sauce and chips, and salt and pepper chicken, and everything was delicious, free prawn crackers and spring rolls were still very crispy and not soggy like other places, I can't wait to try there other dishes, would definitely recommend!!! 😁 This was a tasty alternative to traditional Christmas dinner (that we are having today lol) thank you...

We have had sky garden previously for delivery. The food was good but recently we called to place our order as we need to double check as my partner is pregnant and has a nut allergy. We got told our address was to far away despite being a 7 minute drive/ 2.4 miles away.

We assume they just were not able to deal with the nut allergy.

The royal dynasty has been actually far better and really dealt with the...