Papa Johns Pizza — Restaurant in Colchester

Let me set the scene: It's been a long day with family visits, a troublesome dog walk with excrement ending up on your hands from trying to do the right thing, and when you've finished your to do list and your shaking from malnutrition, there's nothing quite like a beer and a pizza to try and straighten your day out.

Now I had some beers in my fridge, no problems there. I didn't have a pizza though. So I thought, dominoes have had their time in the spotlight, maybe it's time I spread my pizzas wings and fly through some different artisans of pizza. Papa johns I thought. I should give them my custom and see what they can offer.

I dove straight in at the deep end, chicken dippers with hot sauce, a twin topped pizza to really get some variety (and to make people think this order was for two people and not my desolate self), and to finish, the big cookie.

I requested a delivery date for half 7. I was notified through the internets that they had changed it to 20 to 8. Not the end of the world I told my self. I waited in the car park for the delivery at 20 to 8. No sign of anyone. Distress and panic started to set in. I waited 10 minutes, then 5 minutes more. People started to stare at me. I was ashamed. I quickly checked my app and it had said the delivery was complete. You can imagine the thoughts going through my mind.

It was time I phoned up Papa Johns and see what awful mistake had been made. The team at informed me that they had tried to phone me to tell me the delivery was ready, yet I had no missed calls despite my 4G signal. They didn't have the time to wait until the arranged time that they had set to hand me my order. This angered me. Nor did they have time to apologise. They did however have time to send another driver out to bring me my chilled order.

When the driver brought my food he merely passed it out through the window of his car and was on his way. Not even a wink or a tip of the hat for my troubles. Everything was stone cold. A heart wrenching finish to my Saturday.

Conclusion: If you want the Sunday morning cold left over pizza experience but want it whole on a Saturday night then this is the pizza...

Generally love this Papa John's. However, while I know I was late ordering, this time was absolute horrendous! The food was cold upon delivery. Furthermore it was substandard. Unfortunately, I eat a lot of takeaways. I called the establishment and they not only lied, they hung up on me. I'll beg them to release my audio. I was respectful. I'll will take this further. They claimed that they delivered within 10 minutes. You can't cook a pizza within that time. I generally don't leave negative feedback. But I must tonight. I'll call them tomorrow.

UPDATE: I called back the following day to discuss my concerns. The lady claims that she was present the night before and said it would always be cold within 30 minutes of delivery. She didn't understand, when I asked if it was a franchise store. She told me to complain to the Papa John's website, however that asks you to deal with the store (hence franchise). I was denied any further details. No names, no franchise owner. I was asked to bring the pizzas back to the store for a refund. It was delivered. I had to dress up the pizzas and put them on the oven, just to eat that night. According to the site, you must contact within a certain time (Done) can't eat more than two slices (Done, until we were hung up on).

I feel I'm a fair reviewer. We did everything right, and the service wasn't there. In fairness, we literally only order from Papa John's. That...

An hour and 20 minutes in and nothing, the tracker stopped working and we understand its new years eve but whats bad is the fact that we have been ringing for 35 minutes and the phone gets picked up and put down or they are letting it ring and not answering or hanging the call up.

At this point we have no idea what is going on with our order and no one is willing to pick up the phone and just let us know we might be waiting longer which is fine! This is awful customer service and we have paid for the meal and at this point don't even know if we have a order anymore so we have no just ordered from another place before resturants start closing.

Normally Papa johns is one of our favourite pizza places to go to and now they have taken money with no explaination as to what is going on and will now have to sort out getting my money back which I can imagine is only going to be...