Pizza Go Go Holbrooks — Restaurant in Coventry

We always order from here but never again!! We ordered 2 med pizzas and side order of spicy chicken wings. We ordered online at 7pm and by 8pm nothing had arrived we phoned up and was told the driver had left 5 minutes previously but 8.30 still nothing so I phoned back and asked for a manager, he said it was on the way so i said that was not acceptable and asked for a refund, he said the driver would give me £6 back I said that wasn't good enough, and wanted the full money back, he said I would have to take that up with gogo themselves he then got agitated with me and kept interrupting when I was trying to speak to him, he then said I WASN'T getting my food so I replied that I would call the police as that is theft, and that i would be putting a review on here he put the phone down on me. 2 seconds later he phoned me back tell me we could have OUR FOOD that we had already paid for and it would be delivered and said our food would be now be delivered and in no uncertain words NOT TO PUT A REVIEW ON or call the police, so I agreed at the time just so we could get our food wished i hadn't bothered cause as you can imagine after 2 hrs it was stone cold NEVER EVER will we use this place again...

We used to buy from here regularly but never again. We ordered one Go go special and a garlic bread with cheese (pizza). He asked us if we wanted medium or large for the GB w/cheese, we just asked for medium, they then sent 4 slices of garlic baguette with cheese on. We tried to sort it out with the driver, he stepped into our house and my wife didn't have her hijab on. We called the shop to sort out the issue and he hung up on us twice and told us that's what you ordered. In the UK a garlic bread with cheese is a pizza not slices of baguette, if I wanted that I would've specified, and if he thought that's what we wanted why did he ask if we wanted medium or large. I was charged £16 for a medium pizza and 4 tiny slices of bread and waited almost 2 hours. Very rude customer service and didn't want to resolve the issue. My wife has had nothing as she doesn't like the pizza I ordered and she is pregnant. Definitely will not...

I used to come here all the time, but this place has completely fallen apart. My last two visits were awful.

First time, I ordered large fries and asked for ketchup on top. The guy snapped at me with an attitude, saying I should’ve said that earlier. Totally unnecessary and rude. I let it go and came back another day — big mistake.

That time, I mentioned from the start that I wanted ketchup on top. He forgot again, then said they were out of ketchup after squeezing an almost-empty bottle. Seriously?

My last visit was the final straw. I made it clear — ketchup on top. When I got my fries, no ketchup at all. When I asked, he said, “We don’t do that,” and tossed me a ketchup dip like he couldn’t care less.

The attitude, the laziness, the complete lack of customer service — unbelievable. I’m done...