Charlie's Deli and Coffee House — Restaurant in Crawley

Having ordered a hot chocolate and a jacket potato to go, I asked the gentleman behind the counter if it's ok to add some chocolate to the rather milky cup of hot chocolate, to which he replied that it's not possible😅 I thought I was in a Little Britain sketch and he was about to tell me "Computer says nooo" 😆 Luckily I asked for a fork otherwise I'd have driven off without knowing he didn't put any cutlery with it. He actually said, "Did you want cutlery with it?"😆..No I was going to just eat my jacket potatoe with my hands then wipe it on the steering wheel 🙄🤦 It is possible he was just having a bad day and I totally respect that, he has every right. My brother even tried to engage him to cheer him up, he responded while giving him his back, almost forced to respond🤷 Sadly this experience has ensured I'll never go back there again. Life is too short to put up with such treatment. Follow up to the shop owners' reply: yup, i ordered a take-away to take away, but I didn't ask for take-away cutlery🤦🏻‍♂️ yup, my bad, so unprofessional, unintuitive, and inefficient of me🤦🏻‍♂️🤔. I like how he plays with the words "free portion of hot chocolate. " ....lol he is insinuating that i asked for a free hot chocolate😉rather disingenuous 😈....because, otherwise, what is "a portion" of hot chocolate he talks about??? And NO i did NOT ask for a "free hot chocolate/"portion" " but i did say it was too milky, thus not enough chocolate in the milk, therefore perhaps a spoon of hot chocolate/cocoa powder or some of that nasty soy based carcernegic stuff that you use to make hot chocolate nowadays, would have been adequate. But noooo, it was too much for our single tasker server who had a fit when his colleague spoke to him at the same second as i did to which he agitatingly responded with frustrated animation "- i can only listen to one person at a time"😳 🤦🏻‍♂️🤷🏻‍♂️🤔 Basil Fawlty would have felt right at home here😂 Change the name to Charlie's Towers 🤷🏻‍♂️💪👍🏼 in any case, i rest my case (repetition) lol enjoy your Café, and best of luck to you, i am sure you have plenty of satisfied customers, and that is...

Good bits: Staff are lovely, sausages are good quality, mushroom was amazing and it really didn't take long for the food to turn up! Bad bits: Surprisingly expensive. Hash brown burned, egg burned, mushroom was only half portion, teabags where cheap and little-no flavour from it. Chef, whilst a lovely guy, was shouting loud about how he wanted to go home and didn't want to be here and to be frank neither did I. Their offers are surrounded by t's+c's so you don't end up getting them. Decor itself needs brightening up, it's dark gloomy and depressed, even a bit of music in the background would create a better atmosphere.

In conclusion, great if you don't mind paying extra for some bad food. However this place needs a bit of a refit, a quieter chef and the food to be as good as the staff member that served me. I personally would avoid it, but for the sake of this review I will be back in 3 weeks to hopefully get my mind changed. But I doubt it very much, sorry I didn't take a picture, I didn't...

Can’t really say much, this is my secund time I visited the cafe. The site looks clean, and tidy, the food on display look nice, but the prices are a bit overpriced also staff look “sad” not very welcoming when someone steps thought the doors… I did asked for a latte with an alternative milk or milk was available, but was not informed of the over-charge (£1.99) so a regular later coat you £3.92 with the over charge this goes to over a £5 for a latter can’t remember last time I paid for such an expensive coffe not even in London at Oxford street I eve paid this.. I count see this on the price list. But anyway I paid cuz it’s was very cold outside and needed a hot drink. coffe was good, but the price… will make me think twice next time. It’s a shy 3* sorry...