Wheatcroft’s Wharf — Restaurant in Derbyshire Dales

I have been going to this cafe for years, and I’ve always loved it’s food and coffee. However, you can see that management has ruined this cafe. Unfortunately, the prices have gone through the roof. But I would be more than happy to pay these prices if I didn’t have the likes of Kerry serving me. Never a smile and never speaks to her staff in the correct manner. It disgusts me. I’ve seen things I wish I hadn’t too from her like never cleaning and always relaxing whilst bossing the ‘rushed off their feet’ staff to do this and that. Another member of staff SWEARS in front of customers. How is that acceptable? What about if there were children present? I often come in and the cafe is dirty and not kept on top of, unless the lovely Judith, Bethany or a couple other staff are there. Overall, it is clear to see there is a HUGE management issue, and I will not be returning any time soon. My friends who regularly use this cafe as they feel very...

November 1st around 11 30 - My experience - lot of staff around - only one person serving - one couple in front of me in the Q - they asked for a tray - another staff member came to explain they couldn't take their purchases "over the water" - not very politely and lacking a "happy face" - the wait went on until this got sorted - it appeared to be a staff gathering (no one else in the cafe) - a non uniformed lady was clearly running things and was not quietly spoken - I eventually got served and sat at a table- then a "Walky Talky" - screeched into life and a LOUD inane staff conversation followed for everyone to hear - I turned round a number of times in the hope that the lady would realise the concern but to no avail - it just went on and on - did I enjoy the coffee and food ? Yes ! What a shame that some of the staff (the walky talky user in particular) were not able to conduct themselves with a little more...

We call occasionally living locally. Called yesterday with friends it was busy downstairs and a few upstairs. The queue for service was slow and when it was my turn a lady took the order and a young girl after a few minutes asked me if I was being served. I told her my order had already been given she turned and picked up a tray which had already on it 4 saucers and milk with what I had ordered. She proceeded to make the drinks to start and put on the tray 2 americanos I said no 2 cappuccino 1 americano 1 tea. The lady came to her side and quite abruptly told her to read the order tab. I felt a little sorry for her as I take it she was reasonably new. It did not stop her reading the order correctly and by the time I was served there was quite a queue and no one...