Hatfields — Restaurant in Doncaster

Booked online and arrived shortly afterwards, walked in and stood at the bar there was no one about so decided to go to the toilet and came back to the bar to still find no one there, eventually someone appeared from the kitchen and said she’d be a couple of minutes. Once she arrived back to the bar I told her we had booked online for 4pm she looked at a sheet on the wall and told us our booking wasn’t on there. I told her I had just booked it a few moments ago and said we were happy to sit anywhere she took us to a table of 6 when we’re were a table of 4. The table had a reserved sign on it and the lady told us the booking was for 6pm. My partner asked if we could not sit on the little table near the window near the bar as it wasn’t reserved and more appropriate for our table of 4, we sat down and noticed we could order via the QR code. We placed an order for food and an order for drinks, 10 minutes went by and no drinks. We went up the bar and the lady said there was no order for our table until she checked the string of receipts on the floor and there ours was, then proceeded to give us the excuse that the system doesn’t print it out straight away when you could see everyone’s orders and receipts just left on the floor as there was no one behind the bar it had been missed. Drinks arrived shortly followed by food, 1 drink was incorrect which was fine as it tasted nice and I was informed of this. Food well presented but the mixed grill had gammon like leather, cold steak which had been asked to be cooked blue and was more borderline medium rare. After been disappointed with food we thought we’d see if desert was any better… sherry trifle cheesecake had items missing from it and very childlike for an adults desert just had splats of raspberry sauce and cold custard on the plate. chocolate brownie cake was supposed to be warm as that’s how I had ordered it and it came out tepid. Thank goodness for the 40% off discount code I had as i wouldn’t have wanted to pay full price for the food I was served. Won’t be recommending this pub...

UPDATE to ORIGINAL - Visited again for family get together December 2023. Food was still a fairly standard menu. Mixed choice on our party , in general was quite positive although nothing special. Chicken a bit dry on the half roast chicken and pastry seemed undercooked on the steak and ale pie. Bar service only for food and drink orders. Soft drinks (cola) are either Diet Pepsi or Pepsi Max (both are artificailly sweetened) so not options of Cola if you don't like sweetners; Other comments below remain the same. Was fairly quiet for a Sunday but as it's December I guess some are saving their pennies.

Original Review - Service was OK, Food was OK, Value for money OK. A fairly typical pub offering the common pub food and Sunday specials (visited on an Sunday). Menu could be found the same in almost any syndicated pub in the UK. Food I would say was probably overcooked and actually fairly bland. In my ratings 3 star is average quality. Nothing about the food or service here stood out. Prices were again as to be expected for this type of establishment. Obviously being Sunday was very busy especially with families. It would be nice to have an adults only seating area exclusive of children. And was kind of disconcerting to be behind a 'queue' of 9-12 year olds asking for crayons at the bar before getting served. (Apart from being illegal allowing children to a licenced bar!). Would I go again? Probably not, i'd go to the Canal Tavern in Thorne where at least a good amount of the food is prepared in house not syndicated...

Staff were welcoming, the waitor was lovely and made sure what we ordered is what we were expecting. We had starters- prawn cocktail and jumbo shrimp which were both lovely. Mains - large hunters chicken which was too much for my husband to eat but he enjoyed it very much. I had the apricot pork belly which isn't something I usually order but sounded lovely and I wasn't disappointed when it came. We did order some more drinks with a waitress who brought us our meals but unfortunately we had finished our meals and they didn't arrive and we also asked the waitress who took our plates away about the drinks. We then had to wave for the waitor to come over to reorder these drinks. However, this didn't dampen our evening. I then had the lemon muffin cheesecake and really enjoyed it, again I had liked the sound of it and again I wasn't disappointed by this.

My husband was shocked that we had to pay as we ordered but we understand that this is to protect the pub/company from experiencing any losses from people not paying. It does however put alot on the waiting staff as they have any trips to and from the bar to pay for people's orders and then return the money back to the customer. We tipped the waitor generously for all the running around he seemed to be doing (sorry cannot recall his name) we hoped he kept this for himself but feel it will go in the pot to share.

Thanks for a...