Tesco Cafe — Restaurant in Dover

Arrived at 1pm today, Monday. Not at all pleased that lift is still not working, or not in use for whatever reason, been like that for 2 years, not at all helpful when you have shopping and children with disabilities needing to use the lift, not disabled friendly, it’s actually against the law not to provide suitable access. Cafe 2/3’s empty, yet waited 30 minutes in line just to order food. Staff seem unhappy, extremely slow at processing orders. Food arrived 52 minutes after ordering, portions ok for value, positive is that 2 children eat free when having adult meal. Just a shame about how long we had to wait, children really struggled, more staff or more capable staff is needed. I’m extremely surprised at how long it took for 5 basic meals to be prepared and served. Toilets not clean or soap available. Cafe tables well cleared and cleaned, but should be as hardly any customers sitting at them. A disgrace really, not a...

I visited this cafe recently inbetween shopping and found the staff extremely rude, no eye contact and looked extremely uninterested. Tables were a mess and staff wondering around walking past tables that needed cleaning, I took my own tray and empty cup and plate, plus the tray on the table left from previous customers to the till, after I finished. I watched the staff look over as I sat down, so they must of known it needed cleaning. Not a good service at all, would give 1 star but the coffee was nice. I wouldn’t...

Took my son there the other day for a little treat because the school run. Explained he had a dairy allergy and asked if that had any vegan options. I wasn't offered 1 but a few different ones. Cakes as well and sandwiches, i was blown away with how many choices we was offered as money other places we get given 1 or 2. Definitely be returning. The safe was caring, kind and understood their stock...