Costa Coffee — Restaurant in Dudley

I go to this store with my daughters and their Nan every few weeks, the last few visits behind the coffee machine is disgusting covered in chocolate powder, tables dirty staff look miserable but today was the worst by far first the marshmallows looked r like they had been stepped on and put back in the jar, they tried to put them on my daughters plates with there babychinos when I asked for them to be taken off and they would have flakes as I’m not allowing them to eat them ones the shift manager picked them up and through them across the bar toward the bin quite aggressive, secondly when asked if we was sitting in I said yes but please can we have them in take away cups as the children prefer them but there other lady started to put them in cups I said I asked for them in takeaway she pulled her face and sighed started slamming, pulled the flakes off the plates and slammed them on the tray so their Nan pulled the plates back and said we are dying in we just want take away cups please o told them your customer service is disgusting on this store then the manager started being rude with numerous comments. Worst costa I’ve ever been and will not...

Understaffed today (Saturday), so a little slow in serving, can't be helped though. Despite a few complaints about the service today, I think these guys are doing a great job, under sometimes very difficult circumstances. I just wished sometimes that people would be a little more considerate towards the staff. Costa outlets are always busy, so when 3 or 4 members are off sick, then that inadvertently puts tremendous strain on the staff. If only 1 guy is preparing all the drinks, and another taking customer orders, it's hardly surprising that the service is slow. It's common sense guys, so I say give these guys a break, they are only human. And these guys at the corn bow in Halesowen are extremely kind and courteous, so as customers we should echo...

I don’t normally leave reviews but have seen some of the extremely rude and misogynistic comments posted recently. The girls who work here are nothing but lovely and work really hard in a very busy store. They always make time to acknowledge me and other customers and always remember my drink. ‘The American one’ as inappropriately described below, is always polite and friendly and I’m pretty sure it’s just a couple of professional complainers giving this place a bad name! Keep up the...