Olde Queens Head — Restaurant in Dudley

Totally disappointed. I hired out the function room for my little one’s first birthday. On arrival to set up decorations, I found the room hadn’t been cleaned and to be quite brutal - messy. There was tinsel and a coat hanger on the floor, bits and food droppings in the carpet, sticky and dirty tables not cleaned and left over balloons hanging from a previous party. I fully expected the room to be cleaned and tidy for booking. Why would a function room not be cleaned down and ready for the next party?! I asked the 1 member of staff working why the room hadn’t been cleaned and he couldn’t answer why. He also didn’t have a hoover to at least get rid of the food droppings. I then asked if the heating could be turned on as it was cold. I was advised the radiators didn’t work. How is this acceptable when January is exceptionally cold and not have working radiators. When I had booked this venue I asked if the upstairs bar would be open, to which I was told yes, pending staffing. A few days prior I was told the bar would be open but again another issue on the day, only 1 staff member working on the downstairs bar. Later on someone else did arrive to open the upstairs bar but had to leave. I don’t expect party guests to keep going up and down the stairs to fetch drinks. A big issue for a 1st birthday party was having no baby change facilities. This should of been stated at the time of booking. I would assume in 2024 baby change & disabled facilities are important and mandatory. I cannot comment on the food here as luckily we took our own. To finish the overall poor experience with this venue, I completely forgot to ask for the deposit money back once our party had ended. It’s taken a week of actually going to the pub, calling, leaving voicemails and text messages to obtain my deposit back. I won’t be returning obviously or recommending to...

We had a family gathering here on 29th December at lunchtime in the upstairs function room. The large room has a bar and is split into 2 sections. The food was served from the carvery downstairs. When I was served, there were no Yorkshire puddings, but plenty vegetables. I suggest a microwave is made available to any large parties eating upstairs as I couldn't be bothered going back down to get my food heated up. 🙃 Certainly good value for money. Again a gathering here for a girls 5th birthday party. A lovely time was had by all. The entertainer(Elsa) was in control of the games etc for 2 hours and decided on the break for food and drinks. Food provided by the pub,perfect for the numbers and time of day. A visit with my brother for a lunchtime carvery. Three meats to choose from and brought to the table from the kitchen. Help yourself to veg and potatoes, good choice and not tough. Excellent value at £2.99 in the week and the drinks aren't overpriced either. Seated before 1pm and not that busy, I did book a table but was advised that this is only necessary on Sundays. Visited on 14th Nov with my brother. We had the carvery but there was only pork on offer today. The carvery is now £3.99 which is still good value. No beers available either. Only lager or cider. Card machine wasn't working 😕 Not the best...

Went last bank holiday for a family meal. Food was just about edible and so slow. Meat was obviously terrible quality and precooked which arrived stone cold on plates. Waited around 25 minutes for carvery plates to arrive and around 45 for the pudding. All came out separate with about a 15 minute gap between the first and last pudding. Asked chef’s for spoons as only some desserts arrived with spoons. Chef apologised but spoons never arrived so we had to share. People up and down stairs that kept flinging the door open into high chair.

Obvious they’ve tried to do the place up but didn’t really flow together well. Staff were friendly enough but won’t be coming back due to food and slow service from...