Incontri — Restaurant in Dunfermline

The two stars are for the kitchen staff and food. Food was good. Not amazing but definitely a nice meal. However, atmosphere was poor. Very dark and slow service. When we were seated, we requested a different table due to my husbands hearing impairment. This was accommodated however after this we had little service from FOH team. We waited a long time for someone to come and ask if we wanted desert, more drinks or even the bill. My husband needed support in the toilet as he has a range of health needs. We both used the disabled toilet which was half accessible but was able to deal with. During this time, we had a lady attempt to open the door and noticed it was locked. She then continued to try the door and allow her young daughter to scream through the door and constantly try the handle which caused a lot of anxiety. When we finished, opened the door, we were moved out of the way, tutted at and the manager moaned at us telling us to pay. We were going to go back to the table, finish our drinks and decide if we wanted desert. We didn’t get this choice. We were discriminated against, as I needed to help my husband. Hidden disabilities are real and we did not need someone questioning if we were going to pay or not. The manager was very abrupt, rude and dismissive. He became defensive. This was not the right way to deal with this situation and unfortunately will not be back despite the food being good. I would like a response to this as I feel discriminated and put into an uncomfortable position which has caused a...

We had booked a table for 9 was a Sunday evening didn't expect it to be heaving with customers but other than 2 other people it was dead! Most of us had ordered the 3 course Sunday roast wasn't sure as it's an Italian 🤔 we were starving so went ahead anyway..a few of us had the prawn starter along with a hair in one so was sent back.. the lady in question was offered a free drink which she never actually got..and to be honest it was just 5 prawns on a plate with some sauce and a slice of bread nothing special..as for the main the chicken was nice but jeezus you could of knocked someone out with the Yorkshire pudding lol it was solid..think it had been leftover from earlier in the day and just reheated. It was same for us all.. pudding was sticky toffee with scoop of ice cream can't really go wrong with that! Guy who served us was very pleasant but tbh as an Italian i think stick to Italian food and maybe if serving the Sunday roast would of been nice to see an Italian twist on it but hey ho 💁‍♀️ Don't think I'd rush back anytime soon. And yes I know it was a Sunday evening but I'd expect the food to be consistently good throughout the day regardless of what time it was! I was so looking forward to having a meal here as the reviews sounded amazing.. maybe we jst got a bad service i don't know but certainly put me of ever...

A beautifully designed authentic Italian feel from as soon as you walk in. The place has gorgeous decor. Very clean, tidy and pristine. All tables were dressed appropriately with wine glasses and a set of cutlery. Staff were very polite and friendly, they gave enough time to order everything without making the experience feel rushed. Quite a few customers in at the time so rather busy inside, however saying that could still hear the table talk so it wasn’t too loud at all.

The spicy meatballs main was absolutely gorgeous, cooked to perfection and the fact could watch the chefs cook it was just a bonus. The cake in the sticky toffee paired with the ice-cream just melts in your mouth entirely. For my first visit here they definitely left that bar high for food quality and for a very decent price too! If I visit again in future I’m going to try the other dessert that stood out to me (the strawberry one!) highly recommend visiting this restaurant if you’re in the area.

Side note; the stairs to the toilet in my opinion felt quite steep. Heels wouldn’t be ideal at all! There are handrails down though. Ladies toilets there is only 2 cubicles with 2 sinks. They do match the interior feel of the...