Baileys Delicatessen — Restaurant in East Suffolk

What a Gem .....we booked a table for 2 on saturday evening as this restaurant had been recommended to us by our very foodie friends and we were not disappointed - beautifully constructed menu with some very interesting combinations, quality of food was superb and choice of sensibly priced wines to accompany - excellent service and very knowledgeable host who had the most perfect manner about him. Loved the fact that there was no wine list ....the host assessed our menu choice and gave us his recommendation ....absolutely spot on. So glad we booked in advance as several diners turned away. We were so impressed we returned for lunch with our foodie friends on Monday and enjoyed another exceptional meal "Upstairs" whilst our young teenage children enjoyed lunch in the deli on the ground floor and were very well looked after. We...

Visited this deli on Monday where we had coffee the service was friendly. We decided to have a picnic and wanted to choose some things from the delicatessen to take with us. The woman serving us was very unfriendly and impatient, short dark hair, the deli was almost empty at the time. We were rushed into ordering baguette sandwiches and a few cakes. We would have quite happily ordered more but made to feel that we were inconveniencing the woman. Finally we arrived at our picnic site, 15miles away to find that they hadn't packed the baguettes they had overcharged us for. A round trip of 30 miles 1hour later we were able to eat our picnic in the car as the people we were with were elderly and cold after waiting so long. No apology, no attempt to make amends after their blunder....

A year ago I left a 5 star review for their deli. Today's its a 1star and that's only because the tea was hot. Walked in to a near empty cafe although most tables were reserved but no other customers there. Ordered tea and toast. Tea arrives in minutes. Toast.....waited and waited and waited. 15 mins + when it arrived - COLD! Clearly the bread had been toasted and then left to one side. Add it that it was part burnt and the wrong bread.... When paying I wasn't asked if everything was OK so I commented about the toast to be greeted by a blank look on the woman's face but no apology. I alway praise good service and rarely comment on poor.......this was very poor. And for a cup (barely) and two cold pieces of toast the cost was £6.40 Thanks baileys but that was an experience I...