The Coach & Horses — Restaurant in East Suffolk

The Coach and Horses does sell some decent ales with a good variety. They do however only have a small selection of lagers such as Peroni and the prices that they charge are exuberantly expensive.

I have found a lot of time that their food is enjoyable, however I have had a very poor experience when I found the food not only it being expensive but when trying to turn around and get a refund was refused although I hadn't actually eaten any of the food itself as it was unsatisfactory.

After turning around and presenting this complaint to the waiter it took a very long period of time to come to an agreement as to what we should and should not pay for. The dispute went on for so long that nearby customers also decided to get involved because it was disrupting their own meals.

However after actually coming to an agreement with the waiter the manager decided to come over and start the whole process again leading me to turn around and pay for the full amount in a very unsatisfactory manner and have yet to return to the premises due to such a poor experience.

I am not here to completely undermine a business and make it look bad for everybody else to read the news as it was just this one experience that I had being unsatisfactory where as many others in the past have been excellent.

Should the manager have not got involved this dispute would have been settled easily and I would have returned on many different occasions. Due to interference it has led me to have anxieties upon return to the premis, therefore not being able to obtain an acceptable service.

I hope that this report doesn't turn around your choice to frequent this establishment, and has assisted you in your choice whether you would like to dine on there or just have a beer but I wish you all and the Coach and Horses the best of luck, kindest...

Came in here for Mother’s Day 2022, can honestly say the young lady who served us was great at her job, it’s just a pity that the food didn’t live up to the standard. I have visited here many times and have good memories here. It is unfortunate that the one important occasion I brought my family here didn’t live up to the previous standard. We all had the roasts (as it was Sunday) and it was advertised as a luxurious roast for £16.50, coming with the meat of choice, Yorkshire pudding, cauliflower cheese, roast potatoes and vegetables. The meat was, admittedly, delightful. However, the vegetables were completely rock hard and we only received one £2 sized piece of cauliflower for cauliflower cheese on each of our places. A member of our party, who is a coeliac, asked for extra potatoes in exchange for a Yorkshire and cauliflower cheese (which contained flour so they couldn’t eat it). They received 3 potatoes total and therefore were unimpressed with the Main. The dessert was lovely, and the manager and server were accommodating with our comment on the food and reduced the total bill which was appreciated, but we would have the preferred portion sizes that we observed on the walk in (which is we noted, were much larger than what we received). I genuinely love this restaurant and this has been my first negative experience with this pub so it is not something to fully judge it by, but just something to keep in mind. I am just disappointed that my mother had a lunch that I could have legitimately made better at home and in my opinion, when going to a restaurant to eat, it is expected that the food is better than could be...

Obviously picked the wrong time to visit as we couldn't get out of here fast enough, although £150 down for the experience.

Food was mediocre- the risotto for example was very poor and I felt was overpriced for a small portion of a relatively cheap dish. The fish served was incorrect and was sent back, but the waitress was adamant that it was correct and returned it, it was also missing the spinach! The chocolate mousse was still frozen and very bitter tasting. In general it was all bland and uninspiring.

The male member of staff (French or Italian possibly? )who initially took the drink order was very nice and helpful but the older female who took over was not!

Add to this the extreme noise levels coming from the surrounding tables, Christmas work parties? It was just unbearable and honestly we just couldn't wait to leave I'm afraid. We felt as though the whole experience was one of the most unpleasant dining experiences we've had and we weren't the only ones as other diners nearby were also complaining about the horrendous noise levels, where conversation was impossible. I feel we should have been warned that we would be sandwiched between two large groups and given the chance to rebook or move to another area. No apologies for the raucous noise was given, although the waiting staff themselves were obviously struggling also.

Shame, as the pub itself seems nice enough but I won't be in a hurry to return. This was supposed to be our small family Christmas get together and we travelled several hours to share dinner with family here, it was a waste of time and money and I wish we had...