4 Seasons Brasserie — Restaurant in Eastbourne

My mum and I came for lunch with my daughter. My mum is recovering from stage 3 breast cancer and it was our first shopping trip together today since before the pandemic. This was supposed to be a treat lunch. The minute we walked in, the vibe is off, male ‘host’ is miserable as anything. We ordered our food, My daughter is allergic to egg and dairy so her only option on the menu other than jacket/toast and beans was chicken skewers and chips. Ok that will do. Food arrives - I could smell something bad as soon as the food arrived, but didn’t realise it was her chicken straight away until I went to help her cut up her food. It was absolutely rank - the chicken was totally off/rancid - it stank, how anyone had cooked them and didn’t notice I do not know, but normally they’re served covered in sauce so maybe they just serve it and hope no one notices! I can’t fault the waiter when we called him over he was just lovely. He took it away and offered her some chips and a cake on the house. Came back with the chips and would she like an apple juice, yes please - so far wow so kind, situation rectified, agree? My daughter eats her chips, then said please could I have my cake. Now we struggle to get anymore attention for ages. Finally the waiter comes over, ‘oh sorry actually we don’t have any suitable cakes…’ now my daughter is 6 years old. You don’t offer a 6 year old a cake and take it away again. She was gutted poor kid, she already misses out on so much and this was meant to be a treat. It was absolutely the miserable host that said to the waiter she couldn’t have it.

No, they didn’t charge us for the rancid chicken skewers meal, the chips or the extra juice. But tbh it was just a horrible experience and ruined what should have been a special lunch. There were vegan magnums in the freezer - one of those would have made my daughter’s day, and we’d have come back - as it was she was in tears after we left. That lead host is an objectionable person and he doesn’t deserve your custom. Mean and penny pinching behaviour. Also, if there are three of you at a table, they take a chair away?! Random… would have been nice to have put our bag on it, or for my daughter to move seats and sit next to her Nanna during the meal?! Just weird.

I do...

My wife and daughter attended the restaurant today (Sunday 26th July), purchasing food and drink. The fare was, apparently, of good standard.

However, when it came to paying for the food and drink the service did not match the fare provided.

Tendering a credit-card for payment via 'contactless' provision the credit-card machine refused payment. The male member of staff then suggested payment via 'PIN' but this failed too. Despite protestations from my wife that the account was 100% and that there might be a fault with the machine the male insisted that there must have been problems with the account, inferring my wife was 'trying to pull a flanker', causing her much distress and embarassment in a busy venue, as other customers were by then apparently taking notice. In the end my wife paid the bill via debit card. Upon my contacting the credit-card company they confirmed what we already knew, i.e. that there was nothing wrong with the account, also that the transaction was refused. They suggested that the staff member should have voided the initial 'contactless' transaction and started again via 'PIN', as this may well have been the problem. To be on the safe side they are issuing a replacement card. The difference between the credit-card company staff member and '4 Seasons' staff member was notable, one very professional and helpful whilst the other rude and, seemingly, ignorant of helpful practices with regard to card payments. One hopes the management of '4 Seasons' take this lesson to heart and train staff not only in the correct usage of payment methods but also to avoid treating customers as potential criminals every time there is a glitch in automated...

I was discussed on service, food and respect to customers, we waiting 20 mins to be served, ordered 2 roasts dinners, after 20 mins they came back informing they had no roast dinners...mmm ok, so we ordered 2 steak pie, mash and veg, again we had to wait another 30 mins for this to arrive. The first look at the food, mash potatoes looked odd colour...i put my fork into it and the whole mash i picked up together as a solid and was very very cold, the veg was under cooked, the pie was in a dish...it looked like stew cooked in it and pastry put on top of it..where i could take it off with my hand, we informed about this, they took it await, 15 mins come back and still cold, apart from the pie...which was very very salty, i could not eat most of the food, decided to leave, payed and when...after i left realising i payed more i should of, check the receipt i have, they over charge, i returned and they gave back the difference in change, what i found after all this not one person even the manger did not say sorry for the mistakes, cold food etc...found this very appalling, never going there again. For customer service you will not get here, rude...