Pizza Hut — Restaurant in Eastbourne

My partner had booked for about 15 kids to go here as part of her daughter's birthday party. They do a great kids deal which is £9.99 a head for a drink, salad, side, main and pudding. As you can have an unlimited drink and the ice cream bar this worked really well.

The staff were very helpful, especially the manager and a young girl with black hair, who sorted out lighting the candles on the cake we brought with us.

The only frustration however was that one of the kids had ordered a pizza. I think from memory you were able to order a pizza with 2 toppings?

Whatever it was, they got it wrong or someone else ate his. Anyway as a result, they had to re make his pizza. Which wouldn't have necessarily been a problem except that the manager then had to tell us that the kitchen had made the wrong pizza. By the time this kid had been fed (he probably had to wait about half an hour?) most of the other kids had finished their puddings. This wasnt a busy time (we had booked at 2.30pm, the all you can eat buffet was on until 3 and the kids were probably served their mains a little after 3 and there weren't many other people in the restaurant at this time (apart from a couple of tables of adults, most of whom had ordered pizzas too on separate orders). This was frustrating and I really felt sorry for the kid as he was waiting ages to eat and was famished after a swimming party.

Other than this it is a good place to have...

I ordered online for my daughter's birthday dinner, at her request and drove down. Outside the store was a big sign saying to order online (tick!) and then call the store to tell them I was there, then they would bring the order out.

I called the store and the staff member who answered checked and said my order was in the oven and would be about 5 minutes.

I sat and waited and waited and waited, assuming she had under estimated the time.... after 25 mins, which was now outside of the original pickup window I called again and the same lady said "I told you it would be ready in 5 mins". I said I was waiting for them to bring it out, as per the sign and she said I had to go in to collect it.

So I went in to the restaurant and the staff member apologised and said that she didn't know what the sign said. Given there were at least 2 other members of staff inside, I find it hard to believe nobody on duty was aware of the 4ft high sign with the current company policy on it was there.

So, luke warm pizza for dinner!

✅ Order was 100% correct ✅ Online ordering was easy ❎ Collection was clearly a failure ✅ Product was good, despite being only about 30°C when consumed. ✅Offer chosen (2 x Large, 2 x sides and a drink) seemed reasonable value for money ❎ No option obvious for a half and...

Buffet was expensive, hardly any pizza in the buffet window, £16.99 per person but pizza not readily available, probably due to how many people were eating, (so not their fault) The pasta was a gloopy mess. Menu wanted even more money for the drinks and ice cream (costs extra on the buffet which I wasnt aware) I think £19.99 per person? Left after a few slices of pizza that we managed to despratley grab. As soon as a new pizza was ready some rather large families just took the lot. Some piled their plates up leaving nothing for everyone else. Have to order from the table QR code as they don't like to serve tables anymore so felt very impersonal and my son really diddn't like it, got thirsty and extra drinks were nearly £4 on top of the buffet price, had about 2 slices of pizza and some gloopy pasta, got tired of waiting for more pizza to come, so left thirsty and hungry and down £25.99.. Son asked me not to take him any more, diddn't like the pizza or waiting for it and it felt like we were eating the larger families leftovers.. It was a bank holiday so not their fault really but just not enough food to go round and the buffet menu is overpriced...