Rustico Harbour (Eastbourne Marina) — Restaurant in Eastbourne

Update. After getting a response from this review. I did email them twice, explaining I did bring it up at the time and felt ignored and embarrassed in front of people. My son is very sensitive and it upset him too. I said just let me know what you need for kids food refund as will except. Thanks. Not heard anything back from them at all. Looks like that response was just for people reading the reviews!!

Food was mostly good and originally staff nice. Chips not great. My son ordered pizza and we got chips for the table (3 of us) Unfortunately my son did not like the pizza so I asked if he could have just a couple of fish fingers as already had chips. They said said OK. They then bought out fish fingers and chips. I said we just wanted fish fingers but got a shrug. Then when the bill came they charged us for another kids meal. Kids meal includes food, drink with ice cream £8.50. I had already told my son we would get pudding elsewhere and wasn't worried about paying for the one ice cream we didn't want. No warning that we would have to pay for a whole new meal. Also when the fish fingers came out my son just grabbed one and burned his month as was so hot. Not impressed so spoke to management who said as I ordered it I would have to pay for a second full kids meal £8.50. I said I was not warned that when I asked for just some fish fingers. I did not even want the ice cream or extra drink. So I said we will just get the kids ice cream and not go somewhere else. Got 2 kids ice cream that wasn't that nice. So my son was so upset by this point we just paid and left. We took the kids drink to go. Was told it was the lemonade I had but definitely wasn't tasted wrong. Just 3 lunches one was kids came to over £50. The adults did not get puddings or alcohol. So very over priced and a disappointing experience. My son says...

Wanted to love this place, the food… but… unfortunately the actual dining experience wasn’t great. We booked for 10 for a birthday and the team were lovely upon arrival… but… We did make a comment to the waitress about how the 2 £16 antipasti special the waitress hyped, as feeding 5-6 people. Was very disappointing, as we had to make 2 expensive antipastis work for 10. Few pieces of ham, a mozzarella ball, a few sundried tomatoes and a slice of garlic pizza bread (were told it was going to be focaccia.) The waitress didn’t say anything upon our complaint, and the bill wasn’t reflective of our complaint. We also had a hair in one of the mains, a lasagne - they took it away and got a new fresh one but we were still charged for this meal. We also asked for 2 pizzas to have extra chillis… this wasn’t done. All 3 had the same. It was super disappointing as it all started out so well and the staff were...

Possibly the best pizza I have ever had! I felt truly spoiled and indulged having lunch at Simply Italian. What some might call a basic meal of Seafood pizza, ice cream and coffee was anything but. Truly, truly exceptional. The staff were happy, friendly and professional. The menu was just the right size with a good choice of everything from starters to pudding and everything in between. Not to much choice that your head was bamboozled with with what to choose. Perfect. Everything about the pizza was perfect. The right consistency of dough, spot on amount of toppings and the taste was superb. Even the ice cream (my favourite Pistachio) was not a cheap blend and the portion size was very generous. Yum. The espresso was hot, strong and tasty. Put all this together on a perfect, if not windy day, and you have bliss, just pure bliss. Thank you Simply Italian. Wow! The best and highly...