To respond to the managers reply. We did not get refused service anywhere at all. We left because we were refused ice cream because it was on a Childs menu. Do you know what hospitality stands for?
With your response. I guarantee that you will closed down soon by refusing to acknowledge that it’s not about keeping a business open for half an hour in which you want to close to go home. You are to have every working including coffee machines until the doors are closed. You lost our business and also many more because I come from world where if I promise a service I will deliver.
If you do not feel that you can afford to continue maybe you should open your doors to customers past closing hours to help fill your pocket instead of sending them away like they are not welcome. And also trying to make myself and a friend look like we must have been trouble. Very noble of you 👍🏻
Of course if your phone, tv and what ever your business pays for that your running is more important than growing a community around you.. then you carry on believing this is my fault as a customer who has just moved back to the area and is connected in so many ways. You had your chance to apologise. If this is the way hospitality is going then it’s no wonder everyone is struggling.
Again! I wish you Good luck
Myself and a friend turned up after a long day to have a glass of wine at 19:10pm. The bar closes at 20:00. We got told as we walked in that because they were empty they couldn’t serve us and that it was now closed. They had still tables full. I explained that it’s the customer that is important and I don’t understand why it’s so difficult to beable to enjoy living life just because someone wants to go home. I thought it was about building business and providing a place where everyone felt welcome. We are loosing our community and places to come together. We are disappointed but we hope that from loosing our business going forward that they will understand that driving to a bar that is suppose to be open til 20:00 means we waisted out time, excitement and fuel to get there.
Maybe you shouldn’t have opening and closing...
Read moreWell this was unexpected. Never been here before, some friends suggested we go as there was live music - if it's no good then we can always go somewhere else. Booked a table just in case.
Arrived and greeted by very, very chirpy and friendly staff and had a bit of laugh about the table booking in that we were going to drink outside first and then come back at some time.
The live music (Rob Clamp) was already playing (this was 7:15) and it sounded fine. Outside my attention was caught by a tune he was playing and I realised it was his take on Slade's "Cum On Feel The Noize" and thought it was quite a good version.
On that we went to our table and were looked after by Ruby, who was a real hoot, as was the other lady (Lucy?). Food was served in good time, it was lovely, hit the spot and checking whether we needed more drinks and that we were okay was spot on, not intrusive.
Rob Clamp (highly recommended) played until 11 or so with a great set list and his own versions of some tunes, which were excellent.
Sadly the evening had to come to an end.
Guys and gals, that was a bloody excellent evening and a great laugh - we will return - please keep...
Read moreWent for a few drinks and food. Apparently as it is a Bank Holiday Monday they only do a roast. Have to say it was the worst roast dinner I have had in many years, not one element on that plate was executed well. I ordered the slow roast belly of pork , it was presented as fatty slabs of pork belly chops, nothing was rendered down and hardly any meat to be enjoyed, it was supposed to come with seasonal veg, roast potatoes pork crackling, apple sauce, there was no crackling or apple sauce. Roast potatoes were made from New potatoes,(they were the worst) don't get me started on seasonal veg, all the lovely fresh veg that is available at the moment and what do we get served!! One roasted carrot and a small amount of french green beans, nothing else!!. Absolutely appalling for £16.95. Don't waste your money, Prince Consort just down the road is a little cheaper but it's excellent with an abundance of fresh veg and...
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