Greggs — Restaurant in Elmbridge

Overall Rating: ⭐️⭐️

Price For Food: ⭐️⭐️⭐️⭐️⭐️ Overall the price of the food/drinks at any Greggs is fantastic. Cheap and accessible for all incomes!

Speed of Service: ⭐️ On this particular visit, the time between placing my order and receiving my food was extremely slow. Only one person present on the front line. We had a couple infront of us and the staff member took a long time to serve them. Upon severing us it took 3-4 attempts for the staff members to get our order correct. (I ordered 2 white chocolate cookies and my brother a sausage roll).

Food Quality: ⭐️⭐️ Overall quality of the food I ordered was pretty poor compared to other Greggs I have visited. The cookies had been overcooked and were very crunchy. The sausage roll slightly over cooked too. Making the quality unsatisfactory compared to others.

Restaraunt Cleanliness: ⭐️⭐️ As seen in the photos. The main cabinets had many dirty trays left in them. With parts of the peperoni pizza touching the cheese pizza. Cross contamination meaning those who desired a veggie dish may not be able to eat them.

AOB- ⭐️⭐️⭐️⭐️ I had no major issues with my visit. The Christmas POP was out and looked very inviting. The colour scheme of this was also very good and fitted a sitter Christmas theme but not too...

Well Mr Ian Gregg, thank GUY for this review. We have just received the most shocking customer service when placing an order over the counter with GUY. Spoke with attitude, in a very distrusting tone, slammed the food the on counter: slammed the till drawer and slammed the recipe after being asked for it. He has also used Charlottes till perhaps thinking I would not spot his name tag. After asking is everything alright. He said ‘yea why’ and I asked why he spoke with such a disgusting tone to my partner. He just smiled and laughed it off and said he ain’t got a problem. No wonder why it’s 2.6 google rated. As for the food quality, was semi standards with some parts of the order being warm, yet other part overcooked. Will consider the other establishments here rather than yours from now on....

Down staff, no idea how to deal with customers. Queue of 7 and 4 staff just talking among themselves and doing back end stuff that would take one person to do (can see what they are doing) they could not careless there are people waiting. Its a pretty easy counter comparably too. Generally one item ready to go in a bag is majority of orders. Many left and went else where which as a business owner is hard to watch. Greggs is huge so easy to miss shops but this place needs an injection of energy! For 13 minutes the second till was not used.

I have proof too but cant post it as it would include a previous customers card details on the pdq slip time stamp!! Data protection dictates these slips should be put away but they let them print one after the other in one...