Tesco Cafe — Restaurant in Elmbridge

Absolutely diabolical, management should be very ashamed of themselves.

Visited on Monday 31st July with my wife and daughter at approx 1pm, the tables were covered in food and were not tidied away, half eaten plates of food just left etc Plates of food on the floor..

My wife stood and queued for 45 mins to get a coffee and order to then be told food would take a further 45-1.5 hours due to how busy it was.

She suggested to staff that they should advise customers of this and put signs up but she was ignored.

The manageress had an awful attitude.

It should not be for guests and customers to clear and spray down the tables. I watched a family of 6 go around and do this and not even get a thank you.

They could easily have got staff from downstairs to assist with cleaning plates of food it doesn’t require specialist training after all.

On top of this Tesco appear to be doing the kids eat free or for a £1 promotion. But they can’t deal with normal customer traffic let alone free schools kids meals.

The manageress should hang her bad attitude up, start being a team player and...

Visited on Monday afternoon, asked for an caramel iced oat latte. Pleasant staff at the till and my drink was made fairly quickly and I took my leave. However upon leaving I noticed the iced latte had a weird sherbert? Or powdered sugar like coating around the cup and on top. This separated from the latte and looked very unappealing. Upon tasting it, the coffee was foul and my partner agreed. I suspected perhaps the sherbet was what they used as the caramel flavour but it tasted like nothing and very weird texture to have in the drink and not expected at all. I did not go back and ask for another due to...

Been here a few times for the 'all day breakfast' 9 times out of 10 they're not serving breakfast due to staff shortages. When they are still serving, the staff are slow, disinterested and poorly trained. A customer in front of me had to tell the staff to wear gloves when handling food after taking money. He then took my money with the gloved hand. There seems to be no management at all. Tescos say the cafe is nothing to...