Base Coffee + Kitchen — Restaurant in England

I really tried my best to avoid writing a review, but after 5 x visits on multiple Saturdays & Sundays at different times this place has sadly lost all its magic. I remember my first visit having the most delicious toasted sandwich with home baked bread yet since the change over this no longer is the case. Having visit again today at 1:30pm to be told we cannot order food and then told by another staff member they stop taking food orders at 2pm, it really put a sour taste in my mouth. This place had so much potential but if you are looking for a lunch spot, be prepared to be turned away on multiple occasions because they decide when to close or stop serving way before the times stated online. This is not the first visit and each time I’ve come earlier to see if anything would change, but the service continues to become even more disappointing and now even the coffee has declined in taste. Such a shame as when it was first operational it was absolutely phenomenal and definitely deserved...

A love hate relationship with this place. The food is usually delicious and the coffee is too, plus they’re very baby and kid friendly. However the wait for your drinks (30/40mins, once we waited nearly an hour for just the coffee), and the food often longer. The usual chef there is fantastic but there never seems to be enough staff to provide the right amount of service. We went today (Sunday) and had to send two dishes back and ask for a refund as the girl working in the kitchen wasn’t allowed to do the cooking yet there was no other chef (odd!) so she served me half a piece of toast, uncooked chorizo and a massive bowl of luke warm butter beans. Not the usual standard at all. The young girls serving need to brush up on their customer service skills when dealing with a customers concerns also. Sad to say we had a very disappointing experience and my husband refuses to return after two bad experiences which is...

Very rare for me to leave a bad review but feel compelled to after having a second consecutive bad experience at Base.

Moved to area last July and came here a few times in following months, always enjoying the food and service. Then went just before Xmas and had an awful experience, waiting 45 minutes for 2 breakfast focaccias which were then borderline inedible due to the amount of tomato ketchup on them.

Today our order was messed up with only 1 of the 2 things we ordered being prepared, and we’d already waited 25 minutes for that (with a 4 month old getting grouchy in buggy).

And in general their staff don’t appear to be as well trained as they once were (we’ve had to go up and ask for food menus and tap water on last 2 visits).

All in all very disappointing as this had been one of our “go to” cafe spots, but we won’t be going...