Beach Box Wadebridge — Restaurant in England

Really sad to have to put this review. We're locals and come here all the time. A little while back 1 of the ladies that worked here realised we were regulars and offered us a locals card which offered us discount. Hubby showed the lady his driving license to prove we were locals and that was that. Used it every time we came. Today we showed the card and a different lady who was working said that his name wasn't on the card so she had to refuse discount and take the card from us. We explained that it was given to us by a member of staff and she said 'I VERY MUCH DOUBT THAT!' She highlighted there was a policy they followed, which we wouldn't know about because we dont work there, and basically implied we were lying. Made us feel really rubbish. Maybe this other staff member was new or just forgot to follow the policy but no we were lying. That's not how you speak to customers. Im not sure we will go back. Its all about service and being part of a community and that all went...

A souless place more akin to a youth club, one assistant sat at a table on her laptop with her ten year old brother running around and the other assistant sat on a stool busy scrolling through her phone. The floor hadn't been cleaned since last year with table legs covered in mud scraped off walkers boots, several forms of plant life were spotted growing in the dirt, in fact wouldn't be surprised if there was a whole eco system existing in the dirt. Furnished out as a surf shack which seems a bit strange as this is a walking or cycling trail and having walked one end to the other have never seen anyone surfing the camel trail, not even seen anyone carrying a surf board along its length. Cake was okay, tea was normal hot tastless dire served in a polystyrene cup. One positive about this Beach Box...

Really, really disgusting food. The bread roll in our vegan bap was stale (completely hard and bone dry), the burrito/wraps are all sold cold straight out of a fridge with no option for them to be hearted or toasted so it had basically turned to mush, not fresh on the day at all, and the jacket potato was a sad excuse for a meal.

Staff members seemed oblivious to the quality of food they were providing They also had no idea how to issue a refund via the card I had paid on so had to be done in cash which isn’t a problem but the whole set up seems absolutely useless and on the verge of being shut down

Will never be returning here and advise others to go and enjoy the other lovely businesses in and around...