Berryfields Fish Bar — Restaurant in England

Refused* to serve my Hijabi wife and told her to leave the premises on the reasoning that pork is cooked on the premises. Absolutely disgraceful behaviour- if we wanted moral policing we'd move to a country that practiced it.

Edit in response to the business reply: I've always said the mark of any good business is not how they operate when things go well but how they respond when things go wrong.

Needless to say that their response has underlined how poor they are in my eyes- inviting us to come back for a second go after such behaviour is frankly insulting, especially as there has been no mention of any sort of investigation, action or substantive response (even if it was just please get in touch directly so we can investigate) to my wife's experience. I understand the younger lady behind the counter was somewhat shocked by her colleague's behaviour, not to mention I am sure the incident would have been captured on CCTV.

The fact that there are now two 1-star reviews mentioning experiences with racial and/or religious overtones on the same day suggests that something is seriously wrong, not least when considering the response (or lack thereof) of management to such behaviour.

The mention of offering halal food is laughable when clearly there is one member of staff who has decided that Muslims should not even be on the premises, let alone served or eating food from this establishment. The lack of any sort of real response seems to demonstrate that this sort of behaviour is at least tolerated if not outright condoned by the owner/management.

Fortunately for all concerned my wife does not wish to take the matter further.

Yes, out right refused, not politely advised of the circumstances as has happened in other places before which is always met with a "Oh, thanks for the advice, we'll order something...

It's a fairly busy place, with a varied menu, including battered Halloumi. Well of course I had to try that, skiing with some fish goujons and chips. The staff were friendly with a warm greeting upon entering the premises. I believe it is a family run business, that's what it looked like to me. After deciding my choice of meal, which came with a choice of either curry or tomato sauces, gravy or mushy peas (I picked curry) I left and sat in my car to eat. The chips were good, the fish seemed to have been sat in the cabinet a little while, as it was soggy on the bottom and a bit dry at the top, there wasn't any crunch to the batter. The battered Halloumi was a bit too greasy for my tastes, with very little flavour to the actual halloumi inside the batter. Perhaps they should have made it 60% narrower and 70% thicker. It fell a bit flat, both literally and figuratively. I imagine the food to be very good when it is a bit fresher, as you would with most fish and chip shops. But I went there before their obvious busy period. Because as I was eating, they had a bit of an influx in customers, so I presume they had items ready for this reason. Sadly I drive away thinking I should have opted for the quarter pounder meal option. Nice place, cleanliness and hygiene at an outstanding level, great service and friendly...

I hardly ever write a bad review as I completely understand a business is based on reviews however I felt this time I need to. If it was me that experienced this I would say ok I am a little picky however yesterday 18.08.2022 my husband decided to surprise me with chips. When he came home i asked him what's wrong and he said it was the WORST customer service he had experienced. He said the lady that served him not once said "hello", or "how can I help," my husband asked for chips and that's exactly what he got, not a single word came out of this ladies mouth to even say thank you or a bye. My husband never ever says anything negative but when he came home he threw the chips straight in the bin and said we are never getting food from there again. I never ever pull out the race card but he said it was busy and when he got there customers were being welcomed in a professional and polite manner until it was his turn. Absolutely shocking and for him to throw food away showed how upset he was. We do a lot of local charity work feeding the more worthy so throwing food away is a no no. I hope this lady seriously learns that everyone is the same regardless of...