Buffalo Pizza — Restaurant in England

Ordered while here for a weekend away. Order came missing a drink and dips we had paid for. Two bone dry kebabs when we had selected sauces and cheese and salad on one. Called to ask if they could rectify and I have never spoken to such an arrogant, disgusting company in my life. First called me a liar. Then told me everything missing was in a bag that must of been given to someone else. Then again I was lying as the man on the phone had apparently made the order himself. Asked them to resend as by the time extras arrived it would of been cold. They said they'd send 1 because it's not like we were going to eat 2 anyway. Then shouted at me to go to deliveroo to sort before I hung up. Unbelievable. People get things wrong and that's fine but the customer service was awful and put a dampner on my whole weekend here. If you're reading also very rude manager please see attached photos of kebabs as dry as your personality and tell me exactly what I...

Unclear order and waited over an hour for a re-delivery of food. Yes. A “second delivery” attempt as we as customer, were “wrong” for reading their menu (where it clearly doesn’t label peppers are on their meal deal pepperoni pizza).

Slightly worrying as they said the pepperoni had peppers labelled on the individual pizzas but not, on the pepperoni pizza listed on the meal deal.

Be very careful about slacking on menu information on your meal deals; for allergies sake at least! The pepperoni was soft and felt uncooked.

Also, giving us back the same pizza (lukewarm, thanks!) an HOUR later is incredibly poor. The standard situation resolution would have been to have given us a fresh pizza, apologise for the misunderstanding in your website’s labelling and offered anything to help. We aren’t looking for trouble or being a rude customer; we just know the standard in nice takeaways.

We shall not use your business again...

Ordered from here a few times and every time they have been ok with swaping the tomato for cheese on a garlic bread but this time when they delivered it they got the driver to tell us that if we want cheese on a garlic bread to order the more expensive one that has fresh garlic, tomato & cheese on it but as I don't like fresh garlic or tomato on a garlic bread, I like garlic butter and cheese on it so why would I pay for something that I would need to take more off than just swaping tomato for cheese so with that been said I will not be ordering an other garlic bread from them. Other than that everything else was just as good as...