Burger King — Restaurant in England

If i could give a no star rating i wouls Absoloutely diabolical visit today 6-11-21 Que'd for 20 mins to be served or shall i say ackknowledged 2 other Customers infront of me 1 disabled lady at the front walked out 5 people stood around (they'd been there 45 mins awaiting food already ordered) plus 2 very disgruntled just eat drivers 2 infact ask for a refund after waiting over an hour for there food At first 5 staff on the 2 dissapeared not to return one in the office texting on there mobile my whole visit 1member of staff doing ALL the food prep 2 just wondering around The one who served me had false eyelashes on that nearly touched the sky and pink nailpolish (Really in a food enviroment !!) And none of them had hairnets or hats on The ship was filthy and i dont say that lightheartedly Behind the counter the floor was coverd in cup lids straws and chips that had clearly been there a while After being stood at the counter 51 minutes the food that had been left standing for 25mins in the hothold was finally slapped in a bag when i told her we was sitting in she just shoved a tray towards me and walked off NO apology for waiting so long Well what can i say about the food apart from the chilli cheese bites (they were the only hot thing served) the food was inedible and COLD My whopper meal was def not a whopper it was a child size burger with cold non cooked i presume bacon infact it was a strip of fat in a dry bun Hubbys steakhouse burger was just a burger with a handful of soggy roquet in a dry brioche bun The chips that were meant to be large well dont even get me started on that one ! Soggy overdone onion rings overcooked chicken nuggets both cold Staff seriously need some Customer training and the Shop needs a hazard sogn for hygiene rating We will Never return again what a waste of £25.25 for 'food' we...

I gave an overall of ⭐ ⭐⭐ why? Because of the complete customer experience. Whilst the food is good 👍🏼 especially the fries 🍟 my favourite the Mayo Crispy chicken burger Unfortunately the customer service leaves something of a deserving ⭐ ⭐ because depending, you are not always welcomed with a smile & it doesn't feel like the staff enjoy what they do & even if they don't it shouldn't reflect onto the customers. There are in fact some staff (I'm thinking 🤔 of an older lady with purple hair tied in a pony tail whom delivers that customer experience & makes you feel good about being there. I have never quite understood why at any time the Burger 👑 king Grimsby is empty of customers & only seems to survive through food courier service orders. The scraping chairs on the flooring works like nails on a chalk board when moved & seemingly is lacking warmth & atmosphere for me at least. The lighting of Burger King on the building makes interesting reading as not all the letters light up giving an impression of run down & forgotten. It is in a corner off the road in fact & needs some flagging & a fresh coat of love on the outer building which might attract a bigger customer base. In turn with more customers perhaps the staff might become less lethargic. One customer or one hundred customers the welcoming experience should be the same. I hope 🙏 this review is taken with some positive intent as I wouldn't want to loose our Burger King only to...

I was visiting my home town and entered the store. I'd not been there in years and decided to get a whopper meal with a coke zero. After ordering, I sat down and noticed how damaged the seats were and then started to take in the surroundings. the place was an absolute disgrace! Messy/dirty floors, damaged seats all along on both sides between the entrance and collection point (wish id taken in surroundings on entry).

I was told that the ice machine is broken and breaks whenever its hot, how ironic! Earliest it will be fixed is September 2022... Thats disgraceful!

In addition, I was told that they had no full size buns remaining and the app where i placed the order should have told me... It didnt! I was told to cancel my order on the app due to the issues noted above or I could accept junior size buns. I tried cancelling but the app wouldnt allow it, maybe this is by design or because i was already in store and/or my order had been started... whatever the reason, I had no choice but to accept the junior size buns.

To make matters worse, the staff then became aware of a sewage issue near the drive thru and became quite concerned. No idea if this were reported.

The food was fine for a fast food solution in a pinch but never again will I visit this BK store.

I've never seen a BK so run down and hopeless. I feel sorry for the staff having to apologise for so...