Cabin Bar Bristol Airport — Restaurant in England

Last night, we connected through Bristol airport and, between 7-8pm, we ate at cabin bar. The head waiter who served us was very polite but we needed to complain that the Ultimate Burger was not as described (missing “pulled pork and garnish). He took it up with the chef who admitted (quote) “it was not up to scratch” and the waiter then gave us a 10% discount on our total bill (an admission of liability).

However, I want to write this as my son (who ate half of the burger), whilst on our onwards flight (FR509, seat 28A), suddenly experienced 5 bouts of sudden vomiting at his seat (vomiting is still persisting today) and diarrhoea (both clear indications of food poisoning).

I suggest the restaurant is unsafe and should be closed until this issue is fully addressed by a health and safety inspection. The chef alao clearly needs investigating as he is knowingly cutting corners and likely aware of potential Implications. Also, there was several Indications that the staff were eager to close up quick and we feel were likely cutting corners to do so.

In terms of alleged liabilities, my son suffered severe distress by the adverse health event, has had to throw away several items of closing and has been sick for two days so far. I also suggest the airline should also consider the restaurants liabilities given the event that took place on the flight and likely costs of the vomiting.

Should someone wish to contact me from either the Cabin bar, or from the airport management wish to contact me, to discuss please email me to discuss the case (note, there is no obvious contact details online for me to contact the cabin directly).

Please also alert your respective insurers to expect expect a professional liability claim (given the clear and documented admission of guilty) and, with immediate notice, cease to trade.

Should this not occur, anyone reading this review is STRONGLY ADVISED to avoid eating good from...

The Cabin Bar & Restaurant: Great Service and Sanctuary—Avoid the Breakfast ​Overall Rating: 2/5 (Saved by the Staff) ​We visited The Cabin at Bristol Airport for breakfast at 7:30 am before a flight. This review is a classic tale of two completely different experiences under one roof.

​The Good (5/5): Service and Vibe I cannot praise the staff highly enough. Every single member we interacted with was incredibly helpful, friendly, and professional. They provided efficient, attentive service that genuinely made our pre-flight wait more relaxing. If you are looking for a comfortable seat and excellent service away from the main terminal crowds, The Cabin delivers. The Prosecco we ordered was also cold and perfect—a necessary lifeline!

​The Bad (0/5): The Food Experience Unfortunately, the food was arguably the worst cooked breakfast we have ever paid for. For the price of £17.99 per breakfast, the quality was shocking and completely unacceptable. Specific issues included: ​Scrambled Eggs: Clearly made from powder. Bland, rubbery, and highly disappointing. ​Bacon: Undercooked, pale, and appeared to be a very cheap, fatty cut. ​Potato Bites: Overcooked to the point of being rock-hard and dry. ​ The Takeaway We quickly realised that we were paying a premium not for quality dining, but for the luxury of a secure seat and the excellent staff in a crowded airport. The food is simply a very expensive add-on to the seating charge.

​Recommendation: COME for the drinks, the comfortable seat, and the outstanding service. STEER CLEAR of the hot food menu. You are genuinely better off with a packaged sandwich from a high-street chain or even waiting for the questionable microwaved offering on your flight. ​Come for the great staff and the bubbles,...

What a disappointment! If you're looking for some decent food, go elsewhere. Nice looking bar area, menu looks a bit pricy, but it's an airport, so you expect that. No problem paying a bit extra for the location, if all is otherwise OK. Nice welcoming staff. What could possibly go wrong? A lot. The staff were all lovely and service was great, but they must be embarrassed at the quality of the food they are serving. I know speed of service is important at an airport, but when your burger arrives about two minutes after ordering, you know all is not well. How do you cook it? Not fresh to order, obviously. A grey mush of meat didn't look at all appetising, nor did the bun it was sitting in. Sure enough, bland, tasteless and leaving me sorry I hadn't gone to Burger King around the corner. No table service there but at least the food would be better. You promote your food as locally sourced. From where? The local dog food factory? I exaggerate. It wasn't that bad, just seriously disappointing. If I want fast-food standard food, I'll go to a fast-food place and pay accordingly, not that it even actually met the standard of the better fast-food chains. Also: served with a few crisps? My fault for not reading the small print on the menu properly, but you shouldn't have to .Would fries be such a problem? I need to emphasise: the staff were genuinely lovely and going over and above - one girl was taking the time to commiserate with and advise a lady at the next table whose flight had just been cancelled. I can't help noticing the number of one star reviews saying the same thing: great staff but dreadful food. To potential customers: you have been warned! To the owners: please LISTEN to all these reviews saying...