Chicken Shop Upton

I love this place. Brilliant food normally brilliant service. Tonight I ordered a delivery. In a miss type my mobile number (last digit) was incorrect. When I rang to ask about my order was greated by a lady that new my Address and mobile number. But rather than say sorry sir there was no address on the order ( even though they knew that) rather than say sorry your last digit on your number was wrong (even though they knew that) I had the response. "Well we didn't have your address" your number was wrong" in a very snotty tone. When I apologised for my wrong doings on the order but there was no need to speak to me in that tone. I was passed to the manager. Who rather than listen to me explain I was sorry for my wrong order after checking I had missed my address even though I put the house number and post code on, also spoke to me like I was I thug in the street. Put the phone down. Then when I rang back rather than rectify the situation (all we wanted was our food) told me he wasn't going to serve us just refund me! Totally awful customer service.