Clock Tower — Restaurant in England

We stopped at The Clocktower in Northwich yesterday afternoon which was an unplanned event that restored my faith! (Just to give you an idea as to our approach to covid 19 ........I've been out 5 times since the 15th March, just because I can and because I want to do my very best for everyone else and myself. I made masks on the 20th March, just to reduce the risk a bit, which hubby wears every time he goes shopping. He suffered lots of negative remarks for months but now he blends in). The Clocktower have put so much thought and effort into a real working system that endeavours to reduce the risk of spreading the virus for the benefit of the public and all their staff. We really felt they cared and very importantly, they were attentive, in control and responsible for their visitors abiding by the new system. It made our visit a truly enjoyable experience that was such a relaxing afternoon in the sun. Blast from the past! The fact that our lovely meal, chosen from the menu, was half price just amazed us. Apparently they are part of a government incentive. We spoke to the manager and congratulated her on the positive and responsible way they had reacted during these strange times, her reaction was "I want everyone to be safe and we want to stay open". If you fancy going out and you want to feel that someone really is looking out for you then visit The Clocktower. Well done and thanks to...

Unfortunately, we won't be coming back. We came here for Mother's Day. It was fairly busy, but the staff handled our food and drinks orders very well. We didn't wait very long for the food to show up, and when it did, it was delicious. Decent value for money too, especially the carvery. Sadly, that's where the good service ended. We decided to order three desserts after finishing our meals. After waiting 25 minutes, we asked for an update on the desserts. We were told by the waiter that they'd be out "in 5-10 minutes". We waited a further 15 minutes, asked for another update, and again, no desserts. No information either. After another 10 minutes, I decided to go to the bar and request a refund. Upon explaining we'd waited almost an hour and that I wanted my money back, the server walked away and said he'd "sort it out". While he was walking away, I doubled down and said I wanted a refund, but he ignored my request and went into the kitchen. Then, only one of the desserts showed up, and it was lukewarm. The other two desserts were entirely absent. We sent the dessert back, and only then did they give us a cash refund. An unfortunately awkward and tedious ending to what started out as a nice evening out together. Some of the staff here need to be more communicative, and if the order had been forgotten about completely, then...

Called for a carvery looked a nice place on entering bar staff was friendly,ordered 2 carvery’s was about 1230 and people where queuing for carvery so thought everything would be nice and fresh which was not the case

Queued for about 10 mins and there was only 3 people in front the carver guy was back and forth the kitchen and talking a lot staff just seemed to be hovering around the kitchen door after finely selecting my carvery there was no gravy all staff had gone the carvery guy had gone for his little walk again even allow there was 10 + people waiting at this point few mins went by then got someone’s attention for more gravy.

Finally got back to the table and it was not worth the wait peas like stone roast potatoes like brick all seemed cold gravy was tasteless I didn’t eat it,the server came around asked if everything was ok I told him no and reasons why he apologised and walked off though me might of informed management for the manager to come over but nothing finished our drinks and left with our plates still on the table.

£12.50 is cheap for a carvery but there are plenty of places around doing carvery on a Sunday so pay the extra few pound and go somewhere where you will enjoy your...