Costa Coffee — Restaurant in England

I have had prostate cancer and dropped into this branch of Costa in moderate need of a WC due to my condition. To access the facilities in this establishment you generally need a till receipt which gives you the door code. Well I certainly didn't have time for an immediate quick drink there so I just asked if I might please have the code. The barrister said that there was somebody already in the WC and that he would come out and let me in presently. I waited patiently outside the WC for the door bolt indicator to change from(well) white to white, but no-one came out so I left the establishment remembering that there is a MacDonalds across the lot. The staff and facilities at Mac Donald's are fantastic by comparison and their coffee wasn't too bad either. Please tell your friends this story as they might find it to be interesting. I will also book an appointment with my oncology consultant to get to the bottom (no pun I tended) of my problem. Sorry I can't give Costa any more stars. Due to the urgencies of nature I didn't get as far as actually ordering any food & drink in there. Best wishes. DB

PS I have a McMillan cancer support card which the barrista may not have seen, but these can be useful for anyone needing priority access...

Went in 25th august about 3pm asked for a caramel frappe as I was waiting I noticed the guy making the drinks was getting quite agitated with all the checks .. a man came and said the code wasn’t for the toilet which he replied with an annoyed attitude I’m too busy to deal with it .. so rude .. anyway he started to make my frappe I noticed he fill it half full and then stuck some cream on top he passed me the drink and I said why is it half full can you fill it to the top please in which he snapped and said No it’s a large cup I’ve not got any medium ones. I replied and said well why didn’t you tell me I’m not psychic!! Which he replied with goodbye .. honestly this man should not be working here what a rude...

It's so refreshing to feel so welcome in any shop, Tom and his team really make you feel valued. The customer service in here is 6 star, me and my daughter are sat enjoying our drinks and cakes whilst enjoying listening to them chat away to every customer like they were the first they have seen today, reading the reviews on here it's not the experience we are currently enjoying. Its rammed and the que isnt slowing down but the smiles are clear on peoples faces, just wanted to share how good it is in here. We will definitely be back, I wish I could video it to show you in real time I know you would feel the...