Costa Coffee — Restaurant in England

I have used this Costa a lot this week as I have been visiting a relative at the Hospital. Every time I have been this week (at various times throughout the day) they have 3 quarters of the seating area closed for cleaning.Even though they have queue of Customers purchasing food & drinks to eat in!!. Staff are also miserable and have zero Customer Service skills.There where 2 members of staff behind the counter today whilst a 3rd is filling up the sandwich section (where hardly any of the pricing/description of the food match what is on display) and then literally throwing the excess packing on the floor where Customers are standing as the queue was almost back to the entrance!! A Customer that was already seated in the closed off area asked when they were closing and the reply back was in an hours time! Surely this would be the time to clean the area and top up the food section?? I know that other Costa outlets are not run this way and was shocked to find this in a...

The store was generally clean and tidy and there was a reasonable amount of seating available for customers to use. The staff were friendly enough but not over engaging and just communicated as little as they could and did not attempt to make conversation. My main reason for only giving three stars is that you don't appear to be able to get a pot of tea at this location which I found very disappointing giving how much you are paying for a tea bag in a paper cup compared to when I visit other Costa locations and get a real pot of tea in a proper cup which is what I was expecting so I guess if you don't care how your drink is served to you this location may well suit you but I could see no reason why they could not have served my beverage in a proper cup and teapot given that there were four staff members in attendance and they were far from busy so if Costa expect me to continue supporting this location they need to up their game by quite...

While I understand this is a hospital, and not all the public are here for anything other than minor ailments, it is however next to the cancer unit. Where grieving family members can, if needed a chance to take a beverage, and escape for a short while, before returning downstairs to comfort a seriously sick person. SO, to find a bunch of giggle happy teens, students or whoever they are behind the counter, joking, laughing, secretly insulting the customers, in a group, rather than attending the sticky tables, dirty floor and waste cups and paper food remnants is not a great image. Rude, ignorant staff, who slam your drinks down, without a care, while they discuss what they did, will do, or drink is disgusting. I accept the health of the general public is not their problem or issue. Empathy is though if you have to work in such close proximity to the unwell, or friends in such situations. Terrible staff, terrible...