Costa Coffee — Restaurant in England

Dear sir/Madam

I feel I must bring to your attention of the extremely poor and upsetting demonstration of arrogance I personally witnessed this day in your coffee House maternity unit at the Royal Derby Hospital. This is unfortunately not the first time I have witnessed this blatant and undermining attitude from a manager to a member of staff.

I spoke to several customers who told me this is not a one-off incident, and as a customer I do not expect this sort of, “bullying” attitude from anyone and in this time of equality and diversity it should NOT BE acceptable.

Should this manager have to make such comments for the welfare of the young man so be it, then do it behind closed doors and not in ear shot of paying customers. BUT this was not such an occasion and just showed disrespectful attitude.

I’m amazed this young man put up with humiliation in front of customers, and it was embarrassing and distressful in such vicinity to the maternity department where tensions are upsetting to customers. This is NOT A high street shop and even so this managers attitude is not acceptable in any way.

I’m assuming your Costa Company has a mission statement not only for selling products but the welfare of its staff, obviously the member of staff is frightened to act which is even more upsetting.

I suggest you do as other companies and carry out random customer care audit.

I hope you will take this email as seriously as it’s intended

Yours an...

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