Costa Coffee — Restaurant in England

Popped in for a coffee whilst my car was in kwik fit. This Costa was clean, tidy, and had plenty of seating. 2 toilets, which were clean. The decor was very nice and it felt cosy and clean. There was a lot of choice of snacks, lunch items and cakes, also lots of cups and Christmas gifts available. This store has a drive through, which does get very busy.

So, the staff... there were 3 girls who were in the restaurant, I am not sure if it was because they were over-worked or ALL having a bad day, but they were all very miserable. None of them smiled or were welcoming. The girl at the till who took my order was not interested in conversation or even smiling. Once my order was taken, she moved onto the next customer, he was very upbeat and tried to make general conversation with her and she didn't even give him a smile or any interest at all. Another girl who was making the coffee, didn't speak at all. She placed my coffee in front of me without saying anything and carried on with the next coffee. As she walked around the cafe later, collecting cups, she looked very miserable. The third girl I saw once and she was in the background for a few minutes then dissappear, I expect back to the drive through hatch. You could tell the 2 main girls at the front didn't want to be there and i think management should try and make sure they are both okay and if it is a management fault that they are feeling and looking that upset then they need to make sure their employees are looked...

It’s quite rare I review places but when I feel they’ve gone above and beyond.... it needs a mention! I went through the drive through today(14th September) and I asked what different iced lattes do they offer. It was immediately replied with a comical “maaaaaaaate what don’t we have!” and they talked through the different lattes. To me, that was the perfect touch because it’s personal and not your generic monotone voice that you can tell they don’t want to be there. So already I was laughing, chose my order and drove round to the next window. Now I had just picked up my dog from the vets so he was in the passenger footwell. While my drink was being made, all the staff took a liking to my dog instantly which ofcourse made me a proud pawrent. I mentioned that he’d just came from the vets so he was in a miserable mood. I had a 2nd dog in the back seats and they were all besotted that there were dogs in the car. Again made me laugh. The staff member asked if they’d like a cup of cream. I was taken aback! ALL staff members had such a great cheery, positive vibe that it really lightened my day. I ofcourse said yes for my dogs to share a cup of cream. I really want to say a massive thank you to all the staff members working on this day around 13:30. You not only made my day by making me laugh but you’ve made my dog’s day and I’ll forever cherish this. It was a great personal touch. I drove away a very...

Our drinks were made by a very friendly, but extremely busy employee, whose arms were moving around like a blurry octopus, trying to keep up with all the orders

In the background, stood a guy holding a tablet doing absolutely nothing. I asked busy barista why the other guy wasn't helping his colleagues out and was told that he was from head office and he was there to monitor how much work the other staff were doing

Nobody likes to work whilst other people watch them, especially as the stalker guy was likely getting paid more to stand and watch his overworked colleagues…and tippy tap tap occasionally on his TABLET OF EXTREME POWER

Drinks were fine-my latte in a mug request was accommodated without fuss and the cinnamon bun tasted pretty good, but then I'm on a diet so all food tastes better at the moment

This Costa is pretty loud, and today there was annoying music playing which didn't help

After finishing our drinks and food we left, and I noticed creepy conspicuous head office stalker guy had moved to a different position, but thankfully he was still tappy tap tapping on his TABLET OF EXTREME POWER every now and again. The poor guy probably needs a few weeks off to recover from all...