Costa Coffee — Restaurant in England

Dear Costa Coffee Customer Service,

I am writing to express my extreme dissatisfaction and disappointment with the service I received from your Walney Road store in Barrow-in-Furness, LA14 5UG. On February 14th, I lost an Apple AirPods charging case at this store. Due to the distance, I was unable to retrieve it myself. After contacting the store by phone, the staff promised twice to send it back to me but failed to do so. During my inquiries, they frequently hung up on me and even showed contempt. Finally, on the third attempt, the staff claimed that they had sent it back through the post, but did not provide any receipt or tracking number. However, using Apple's tracking function, I found that the charging case was still in the lost location, indicating that the staff had not sent it back at all, and had completely deceived me.

I would like to bring to your attention that the loss of my property on your premises and the subsequent failure to return it constitutes a serious breach of duty of care owed to me as a customer. Moreover, the staff's behavior, including hanging up on me and showing contempt, is unacceptable and is a breach of your contractual obligation to provide a reasonable standard of service.

If the store fails to find and return my lost property, I will have no choice but to seek legal action to recover my property and to seek damages for the inconvenience and distress caused. I will also make sure to share my experience on social media to alert others to the substandard service and the unacceptable behavior of your staff.

I demand a full and immediate explanation from the store and for them to make every effort to find and return my lost property. I also request an apology for the way I was treated by your staff during my attempts to retrieve my...

I visited the Costa branch on Walney Road in Barrow today, and it was an excellent experience in every aspect. The staff were incredibly welcoming and professional, making me feel at home from the moment I walked in.

The coffee was outstanding—expertly prepared with a rich and balanced flavor. The store was very clean, well-organized, and provided a comfortable atmosphere, whether you're looking to work, relax, or simply enjoy a good cup of coffee. The lighting and background music created a calm and pleasant vibe.

A big thank you to the team at this branch for delivering such a high-quality experience. I’m definitely looking forward to coming back soon. Highly recommended for anyone looking for great service and excellent...

I know they are having trouble with recruitment but I turned up today and the drive thru was closed. Parked up and people were queuing out the door. Three members of staff on. I ordered 2 lattes and a small hot chocolate. Now normally the service is great as are the drinks but ..... My daughter was drinking the hot chocolate and almost choked on a coffee bean! They seemed very stressed and were working over each other. One member of staff seemed to be tidying sandwiches and picking things up and putting...