Costa Coffee — Restaurant in England

First time visiting today as I was in the area for work and desperate for some food and a coffee.

I ordered a brownie, panini and an iced latte and it came to over £17. I realised once I'd made payment that this must have been a mistake, so I asked for a receipt. The young lady serving was unable to print me a receipt, so I asked her for a breakdown of costs so I can record my business expenses (and also check the pricing!).

Once she read back the individual costs of my order, it totalled around £10 something - she still hadn't realised or mentioned the fact she had just taken over £17 for the order.

I very politely asked if there is a mistake as the maths doesn't add up... she then said 'Oh yeah, I've charged you for three lattes for some reason... sorry'

She then refunded the difference. Not a huge issue, but for an overpriced Coffee Chain which I tend to avoid (unless desperate), I most definitely would not be happy with them over charging me.

Perhaps the staff should be more careful when taking the order, to ensure there are...

When ordering in the till, it's my first time ordering so im not familiar with how to order and how the app works. However the staff just look like not really want to serve me. It's not a busy time and only one customer waiting after me.

What happen to the 🍴? They look like they are used and never got washed. Asked to get another one and it's the same and get told that is water mark. Unbelievable!

Secondly, ordered the latte and seeing how the barista make latte is just disappointing. It's definitely not a latte is just some hot milk then pour the expresso rudely into it. The latte looks ugly and without soul, and taste badly.

How can Costa provide such level of service and still have a high rating here? I totally don't understand.

Would never go to Costa anymore. Even fast food shop coffee machine can make better coffee than this shop. Or have a little invest in coffee machine in your home and certainly it would taste...

I want to highlight how amazing the three serving this morning were. Having severe peanut/tree nut allergies it's actually quite scary to drink/eat out. But once I mentioned my allergies the guy made sure to check the allergen folder and also asked his colleague to wash his hands prior to making my drink to avoid cross contamination and talked me through the measures they will take. Never have I had someone be so cautiously thorough and put me at ease. Also I went back up to the counter to get a napkin and it was below where the pastries (which some contain nuts) were behind the counter. The lady went to grab some for me and then I overheard the lady and guy saying about my nut allergies and saying they will both wash their hands and get a fresh pack of napkins out of the box instead. I want to thank all three for making the effort to be so careful. It not 'over the top' it's they understand its...