The food was great but WERID delivery experience brought it down! We called straight after we placed our order as forgot to add dips, the gentleman on the phone said that he couldn't take cash payment for food during delivery but could send some small ones so we asked for 4. When the delivery driver turned up he came with several big dips and told us that we had to buy them all because that was the 'deal' and if we didn't it would make the delivery charge £5 and that if we brought all the dips it would bring the delivery down to £2.50. There was a bit of back and fourth but we explained that we only wanted one dip and had already paid our delivery charge, he could take any other random charges off the £5 tip we were going to give him. We also didn't get our dessert as they didn't have any, still waiting to be refunded but will check back again when the weekend is over. Overall the food was delicious but we will collect in...
Read moreOrdered via the app. It said ready in 15-20mins. Arrived to collect after 20mins. Saw my name on the screen, ready in 5mins. That’s ok, it was a Friday and busy in there. Then it was checking quality. 5mins go by, my name disappears. I ask at the counter, a blank look then I get told it will be 2mins. 3 or 4mins later I ask again, 2mins I get told again. You’ve already told me that 5mins ago. I wait again. Ask again, someone different, it’s in the oven now. Oh, it was being quality checked about 15mins ago?? In the end the pizza took another 10mins to arrive. What did I get? Sorry for your wait. So, from ordering to actually collecting the pizza was just short of an...
Read moreAwful. Gave us wrong side, one of the pizzas had very little sauce and at the end of another pizza my son found a hair in it. Went down to complain, "manager" refused to listen, stood there smirking very arrogantly, was very rude, called me a liar, asked if I had memory loss and asked if I could read or not, he walked off and refused to give me his name (got someone to call and ask for the managers name and was told Andrea!) then threatened to call the police if I didn't leave. I then complained to main office, who wouldn't offer a refund as I didn't have proof.....the remains were in the bin did they really think I was going to go through the rubbish. Stay clear...
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