Domino's Pizza - Bournemouth - Kinson — Restaurant in England

I never leave negative reviews, but after multiple frustrating experiences, I feel compelled to speak up. I placed an order through Uber Eats at 8:10pm, expecting delivery between 8:30–8:50pm. Instead, my pizza didn’t arrive until 9:30pm.

Concerned due to past delays with another Domino’s branch, I called the Kinson store at 8:33pm to confirm they had received my order. I was reassured it would arrive within 20–25 minutes. By 9pm, with no sign of the food, I called again—only to be told they couldn’t locate the order due to “in-store issues” with Uber Eats. This was the same excuse I’d heard from the previous store on two separate occasions, both resulting in delays of over 30 minutes. One time I received a few cookies as an apology; the other time, nothing at all.

Last night was the final straw. The manager eventually got on the phone, apologised, and offered a free side as compensation. I accepted, but when the order finally arrived at 9:30pm, the side was missing. The food itself was good, but the overall experience was unacceptable.

If multiple stores are experiencing ongoing issues with Uber Eats, surely the responsible action would be to temporarily suspend orders through that platform until resolved. Instead, customers are left waiting, confused, and disappointed.

Domino’s isn’t cheap, and when you’re paying for convenience and speed, receiving your meal nearly 90 minutes late with broken promises and missing items is simply not...

Came in trying to order a personal pizza for my daughter- 5 members of staff, talking in 2 groups- the lady in charge was very rude and dismissive- not interested in my custom- online is separate and she carried on talking to her colleagues. I ended up ordering online while standing at the counter- I was asked if I did and then ignored again. If I didn’t promise my ASD dominoes, I would have walked away. I am disappointed as it is certainly not the usual Dominoes service. Took a while to collect- the staff just stand there and don’t...

I placed an order and wrote the instructions of how to get to mine. They did not follow them so I had to phone them for them to revive the driver the instructions I had. Then I received my food finally and the chicken kicker bites tasted weird. Like the chicken wasn’t nice. The garlic bread which I’ve always loved was tasteless like they have changed the recipe and the pizza was ok. Over all an experience and disappointing meal and experience. Won’t be using them again at the...