When we rung up on Saturday the 7th around 5pm A server by the name of Michael was abusive and harsh could be potentially harassing Me and when I asked my son what he wanted, he grew impatient and told us to hurry up as he had more important calls to be taking and more money to be made And when I finish my order and asked if he delivered, he told me to piss off and viciously ended the call and when I tried to ring back and recall or potentially regain my order, my calls were rejected and not listen to and I asked To speak to his manager and he immediately hung up I have never in my life experienced service from Domino this bad until I met. Michael Michael made us re-order from another shop near Spennymoor that took prolonged periods of time to get there however the one Michael works at was sufficiently closer to my son and I my son has problems since since the age of eight including anorexia and insufficient growth. This leaves him bullied for his skinniness and anxiety this makes him very precocious of his anorexia and when he needs to eat, he doesn’t give us much notice and needs food quite quickly otherwise he gets fits and depression. I’m not asking for Michael to be sacked but I’m asking him to be spoken to teach him and to learn him, how to speak to people with basic respect in basic manners thank you for...
Read moreMy daughter was babysitting this evening and ordered a takeaway to be delivered to Wynyard for the children’s supper. The person who took the order was ‘totally uninterested ‘ whilst on the phone & then said it would take 30 mins . After 45 mins my daughter rang up to find out where the order was . She was told that her order had been cancelled and she had to place another order but had to come & collect it . She explained that she was unable to drive so it would need to be delivered . She then got told she had to place another order from a different phone number !!! You don’t deserve any custom , your staff’s customer service skills are non existent and we certainly won’t be using you again . My daughter telephoned Hungry Jacks & placed her order which was delivered extremely promptly by a very well mannered young man . Highly recommend anyone to use...
Read moreShocking. Ordered a pizza, collected 20 mins later, just as it was "passing quality control", as indicated by the TV monitor. The cheese in the centre was not cooked/melted, the meats were not cooked and the onion was still raw. Took it back, showed it to them. They took the pizza, said come back in 10 mins. Did exactly that, collected pizza, box was nice n hot, didn't check the pizza, surely shouldn't have to, especially 2nd time round. Got to my destination, the pizza was burnt to a crisp. The base was crunchy, the toppings burnt, the crust was a solid mass. Lost all interest by this point and binned it. The photo just does not show how burnt and crispy this thing was. I won't...
Read more