Embers — Restaurant in England

Absolutely awful! I went to their website to book and the only time available was 6:30 which would not be doable as we lived too far away to make it in that time. I called up at 18:27 as we were only looking for a table for two. The girl that I spoke to on the phone said that being late would be fine and that we should go ahead and book the table for 6:30. 10 mins later, as we were on our way, they called to check that we still wanted the table and informed us that they needed the table back by 7:45, when on the booking it said we had until 8. Upon arrival (about 7:10) I was told that the table was needed for 7:30 instead. We explained the situation and that we had been told that it would be fine, but they refused to give us any longer than 7:45. We accepted this and asked how long it would take to cook a pizza and was told that it probably wouldn’t be enough time for it to arrive and for us to eat it. At this point we said we’d just leave it only to be told that there was a cancellation fee of £20 per head which hadn’t been mentioned at all until this point. The girl that I spoke to on the phone the first time tried to claim that I had called them way earlier than 6:27 and was clearly trying to shift blame to us. We ordered two drinks, paid for them and left. I hope they’re happy with their £4.40!

However, I do want to commend one of the workers (young, long brown hair) for recommending an alternative restaurant, Pucelli’s, that we went to instead and received excellent food...

The older blonde woman has the worst customer service skills I have ever encountered. While we were standing outside we must have heard her try and put off at least 3 lots of customers saying the wait time was going to be very long. Went back to collect £80 worth of pizzas an hour later at the time she rudely told us to return for her to tell us without even asking what our name was that they wouldn’t be ready because she knows they wouldn’t be and then she just walked of again to answer the phone and try and put more customers off ! Dread to think how much business she must be costing the place. It’s such a shame as the place looks lovely but you shouldn’t have to deal with such lacklustre service when choosing this place over all the other food places within a 30...

Sadly underwhelming. Everything in Padstow was closed so we went to Embers on a whim.

Everything started well. The staff were lovely and apologetic for the wait. We ordered a Margherita, an Nduja pizza, some wedges and garlic bread. Sadly only the wedges were up to par.

The Margherita was overcooked and didn’t have enough tomato sauce meaning half the slices the almost too dry to eat.

The Nduja pizza had something incredibly sweet (possibly honey?) on half the slices which totally nullified any other flavours.

The garlic bread was dry as a bone.

Such a shame. I know this place has good reviews so perhaps this was a one off but it was...