Greggs — Restaurant in England

Was good polite service by lady on counter, then on asking if could warm my cheese onion slice and another women cut in interrupting me saying that no they cook them they go on tray and what ever heat it is when we sell them that's what you get, and i was thinking the reason that Greg's have hot plate cabinets it to keep food that is made to eat warm to keep them warm to serve the advertised hot counter foods as warm foods, my hand felt cold chill picking my food up, and is second time at this Greg's it has occurred, maybe if the hot plate not keeping things hot the staff need to be given good equipment and be asked if anything to get to be it working and fixed, or them selves ask someone to come get it fixed instead of being rude and blunt to customers that just seeing if can have the food as its said should be that was expecting to be, ronseal it does exactly what it says...

I eat bacon baguettes from Greggs all over the place, yesterday the bacin from this Greggs tasted like it was made from rats and my matensaid hia sausage baguette was rubbery and seemed like it had been reheated loads. I wouldn't have said anything as everyine has off days and Greggs have loads of brownie points with me from life on the road but the woman who has served us had been super grumpy so i went back in to tell them. Both ladies behind counter just shouted "its fresh" at me. The coffee and pain au chocolate was spot on as usual but I would rather stick pins in my eyes than eat bacon frm...

I have tried and tried with this Greggs, apparently they don’t do hot food or drinks to use your free rewards! The breakfast was once again cold and nonexistent of brown sauce. The cleaning spray was left next to the sugars & milk, I asked a member of staff if it should be moved, the response “no”! I moved it as a family with young children were heading my way…risk assessment maybe carried out. Oh and may I say “thank you” for the full humiliation from the staff upon asking a question. I won’t be returning! This has no reflection on Esso the Garage because they do offer a polite and...