James' Kitchen — Restaurant in England

My recent visit to James’ Kitchen was one of the worst dining experiences I've had. Despite being an established business, the food quality was abysmal. What's more concerning was the lack of hygiene practices observed, particularly when the server, without washing their hands, retrieved cheese from an area that seemed to be the back garden before returning to handle food in the kitchen. This disregard for basic hygiene, along with the disappointing 'tuna mayo panini' I ordered, left me regretting my decision to give this place a try. The overall cleanliness of the restaurant also fell short, with dirty crockery and tables further detracting from the experience. In hindsight, I should have saved my money and dined elsewhere.

Edit Good afternoon,

Thank you for taking the time to respond to my review.

While I appreciate the information about the backup fridge and freezer, and the placement of the food hand wash basin, I still observed a concerning lapse in hygiene practices during my visit. Regardless of the location of the hand wash basin, it's essential that staff adhere to proper handwashing protocols, especially when handling food items after being outside the kitchen area.

I'm glad to hear that your paninis and toasties typically receive positive reviews. However, my experience with the 'tuna mayo panini' was unfortunately not satisfactory, which prompted my feedback.

As for the issue of dirty tables and crockery, I understand that busy times can make it challenging to maintain cleanliness promptly. However, ensuring a clean environment for all customers is crucial for a positive dining experience.

Once again, thank you for acknowledging my feedback. I hope these points can contribute to improvements in the...

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