K2 Taj Chippery And Curry House — Restaurant in England

Having been using the takeaway for decades, its time to go on my dirty list. The customer service and quality of food has been going downhill for weeks and weeks.

Before, any call would be answered straight-away or if you have lucky to have got through you wouldn't need to shout. As a comparison, Pyramids answer straightaway with a delivery time of just 30 minutes. In reality, took just 20 minutes on a Saturday night at 11.00pm. I had called here first but did not answer twice. You certainly don't need to shout too and to be heard. What a contrast in Customer Service.

The online delivery service is appalling in the extreme. If my order submitted at 10:20pm arrived at 11:50pm. Do I presume all online orders submitted after 10:20pm did not get delivered until after 11:50pm? Or do orders get prioritised?

So many factors come into the mix i.e. taking orders online when very busy, thus generating income for themselves but letting customers down with beyond 1 hours 30 minutes delivery. By that time the food is not hot. The flaw is the online ordering system would still show as delivered having provided a 45 minutes - 1 hour range. No discount etc offered too as well as no courtesy to call customers to say their orders are running very late hence the 2 stars only.

The Asian mantra has kicked in here too. 5 mins, 10 mins, ends up being 20 minutes, no even longer in the end. If part of the character development of their religion not to give BS.

2nd Asian takeaway now put on my dirty list but here my patience had got thin reluctantly when I take pride in my levels of patience too.

Greed before Good Customer Service...

I decided to give this place another chance by ordering through their website today, despite a poor experience in the past, hoping things had improved. Unfortunately, nothing has changed—it was actually worse.

The service was unacceptable. My order arrived over an hour later than the expected time of delivery, with no updates or apology. Repeated calls went unanswered, and when someone finally picked up, I was told the driver was already on the way. Half an hour later, I rang again, only to be told he was just leaving. I made it clear I wouldn’t accept cold food. When the driver eventually arrived, he handed it over claiming it was 'piping hot,' then rushed off—only for me to discover it was stone cold.

The food itself was just as disappointing. I ordered a mix grill, which turned out to be the worst I’ve ever had. It included half a seekh kebab, while the chicken and lamb were rock-solid and dripping in enough oil to service a car. For something advertised as a mix GRILL, it was an absolute letdown.

This was a truly frustrating experience and a complete waste of money. If you’re considering ordering from here, do yourself a favour and...

What an excellent place to eat, the food was presented really well with healthy portions and tasted amazing 😋👍😉

Staff were polite and courteous, food order was taken quickly and the food was ready in under 10 minutes.

We ordered the House Special Persian on Nan and Mix Grill with Red Donner on Chips.

Fantastic tasting food allround, the shop was super clean and had plenty of seating, the decor was nice and bright and the menu is vast, so you'll be spoilt for choice tbh.

Cash machine available right next door and parking is available in the side streets.

Only constructive criticism is that a hand washing basin would be appreciated by customers eating in and it can get messy 🤪

Although cash and card is taken, I believe the staff prefer cash which is available right next door which is free to withdraw cash.

Well done and keep up the good work guys, look forward to visiting again in the near future and we definitely recommend to give it a try with...