"My trip to Elaf restaurant was not what I expected. Right from the start, the service wasn't great. The staff seemed uninterested and made ordering a bit of a hassle. This set the tone for a disappointing experience.

The first big problem came when they brought the food. I had ordered a simple salad, but what they brought was something entirely different, and they insisted it was the salad. This mix-up was frustrating and set the tone for the rest of the meal, which turned out to be a letdown.

The main dishes, lamb chops, and chicken tikka, were surprisingly plain. They didn't have the delicious flavors you'd expect from a restaurant specializing in these dishes. The chicken tikka was even undercooked, which made me worry about food safety. This was disappointing for a place that prides itself on its food.

During our meal, the restaurant's smoke alarm went off unexpectedly. To make it worse, the staff didn't tell us what was happening. We were left confused and stressed. Every restaurant should prioritize the safety and comfort of its customers, but this incident showed a lack of attention to that.

I was also unhappy with the drinks. We ordered Ayran, a yogurt-based drink, but it was served differently than expected, with added lemon without asking. It might seem minor, but it showed a lack of attention to detail and customer preferences.

Furthermore, the overall cost of our meal was approximately £200, which made our disappointing experience even more frustrating.

Lastly, when we finally got the salad, it was incredibly salty, so salty that it was impossible to eat. I was hoping for a light and refreshing salad to go with the main dishes, but it was a bitter disappointment.

Throughout the experience, the staff didn't seem interested in helping us. It was disappointing to learn that the restaurant's performance depended on whether the boss was present. When the boss was there in my previous visits, things were good. But this time, without the boss, the experience was far from satisfying.

Minor issues, such as not providing free tap water, failing to clean the table after a spillage, and not topping up a spilled jug, further disappointed us and highlighted a lack of attention to customer service.

In conclusion, my visit to Elaf was disappointing. From unhelpful staff to order mix-ups, bland food, and the chaotic alarm incident, it's not an experience I'd like to remember. The inconsistency in service and the decline in quality when the boss wasn't around raise concerns about how the restaurant is managed. I hope Elaf takes this feedback to heart and makes the necessary changes to regain the trust of its customers."