Nothing was great about the visit. Upon arrival a member of staff informed my partner and me that there was a 15 mins delay for the beef joint. As we were 10 to 15 minutes early I accepted this and say down at our allocated table to wait. After approximately 20 mins there was still only Turkey on the servary with little or no veg and no Yorkshire Puddings. After approximately 35 mins I decided enough was enough but as I approached the carvery gallon was being prepared. I asked the chef why there was no need and his reply was to say the least inadequate saying the beef needed a further 15minutes to cook. I opted for the gallon only then to find the,few roast potatoes available were,few and far between and cold. There was also no normal gravy only vegan and no staff about to ask why. I commenced eating my not so nice meal as did my partner who also was very upset. The manager, Rachel I think they called her was spoken to by myself where I started to discuss our disatisfaction. My partner was very emotionally upset as it was her birthday and all the manager stated was that they had been very busy earlier the same day. As I tried to discuss matters further with her she said something but at the same time walked away turning her back on us which also caught,the attention of other diners who agreed with the points I was trying to raise. We ultimately decided to end the evening once we finished our roast despite purchasing refillable soft drinks and then asked at approximately 6.50pm the young waitress who served us asking for an update on the roast beef. The reply was it would be about another half hour before this would be ready. Bearing in mind we had been in the carvery for over an hour when this took place. We asked for the bill and paid a male member of staff behind the bar and again when asked, if we had enjoyed the meal I told him no and the reasons and all he said do you expect us to serve uncooked food in an argumentative manner. My partner and I frequently visit the Toby Carvery at The Angel in Morley, Leeds and would always say we have had excellent value for money and have never been treated in the manner we encountered at your carvery in Blackpool and nor do we expect five star food for the price it costs. I repeat it,was my partners birthday and in a nut shell her evening was...
Read morehaving never been to a Toby Carvery before my family and I decided we would give it a try and to say we were not disappointed is an understatement! firstly upon walking into the building the atmosphere was immediately friendly and comfortable, we were met at the door by a gentleman who was polite and friendly, the waiting staff were very friendly and ensured everything was to a high standard, the food is absolutely amazing!! quite frankly the cost should be higher for the quality of food provided at this establishment! as we were visiting on holiday we ate here 6 times over the course of five days and not once were we disappointed! on our last day the beef form the carvery was a bit fatty so the chef took it away and replaced it with a less fatty joint after prior warning customers that it was quite fatty so if they would prefer it with less fat just to say! the food was constantly coming out of the kitchen sitting in the heat shelf for no longer than 15/20 minutes at a turn ensuring the food is always fresh, on our last day we got speaking to the owner who informed us that he took over the management a few month back and is trying to turn it around from its previous bad reputation and turn it around he has! we had a fantastic conversation with him about many different things and never once felt like we were being a pain in the a** and keeping him from something and we wish him and his team all the best for the future and hope to see them again soon. a lovely genuine team who stopped at nothing to ensure we had the best, highly recommend a visit if your near by! We would gladly travel 6 hours from Scotland and back just to have...
Read moreJust checked out of our caravan in Martin mere and thought we would try Toby carvery for breakfast as it was so close. Awkward when we arrived the man said how many? my partner said three of us thinking the man meant for seating, we were charged for three breakfasts when my toddler does not eat breakfast but did not know any different because we weren’t to know any prices the plate’s absolutely stunk of dirty dishwater people in front of us had also commented on the smelly plates, there was no breakfast stuff out and had a long wait! when my partner asked for a cup the man was incredibly rude asking if we had paid and spoke to him so discussing we thought the coffee/tea might of been included so was only enquiring would of happily paid extra for a tea/coffee but as the man was so rude didn’t want to give him any more money, I mentioned we had actually paid for another breakfast that my daughter was not actually eating and he spoke to me terrible too saying I should of said when we arrived, as I explained that he asked how many of us was sitting not eating, he completely disregarded me turned away and carried on doing something else. The man was then was laughing about us with another customer and I heard him saying where we were from! He stood at the bar and kept giving us sly looks whilst eating. Breakfast was cooked ok but did put me off with the smelly plates table was dirty on arrival and place was very run down, definitely would not go back there or recommend to anyone make us feel so discriminated against and was such an awful experience! I have added a picture of the awful man waiter who treated...
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