Lovetts — Restaurant in England

Disappointing to see a good little niche place with great food and coffee turn sour with bad attitude. I’m a local customer so I’ve had coffee, cake, lunch here often, wanting to support quality, innovative independent business but today’s response on my seeing the “we are a cashless business” sign was beyond poor.

Service here has always, at best, been cool but I’ve returned because there aren’t that many places in this area selling good coffee… however there are a few and the others now get all of my foot vote because today’s rude, imperious and quite stupid response (in pointing out to me very loudly in front of all other customers, the very sign upon which I was basing my decision not to go ahead with my order) is not something I’m prepared to accept anywhere.

In response, Emma, the back story is irrelevant to the rudeness. I knew from previous visits that you didn’t take cash and it was a factor in me thinking about how much I wanted to visit. This, however, was the first time I’d seen the sign and therefore realised that it was a clear policy ongoing. I had hoped it might go the other way. I quite politely waited for Courtney to return from out of the back of the shop to the counter, in order to show her the appropriate respect of explaining why I was leaving, before she started my coffee. I explained I’d just seen the sign and that I thought that was not good. You turned from behind me with the astounding rudeness I have already described, and pointed as if I were a 3 year old, to the sign. I replied “well yes I see that and that’s why I’m leaving”.

I’m not really sure how I left abruptly with all of the shopping I was carrying. Nor can I see what else you expected other than me leaving. Had you been civil I may have entered in to conversation with you about it because yes, I do feel strongly about it and I don’t believe that this is the sole reason you manage to make such virtuous claims about paying your staff a decent wage which you should be doing anyway. You also did not intimate at any point that you had stopped serving so your response is irrelevant and in terms of recognising your attitude, abjectly lame. The respect of an apology for your rudeness would be more meaningful than a tired attempt to buy my favour with a free coffee and cake, neither of which I am interested in. Choices get made on the basis of these things. I’m sure you’ll deal with that and I will go elsewhere. Let’s...

Stopped with my mum at Aunty Mays, the pasty shop next door. I ordered food but was craving an iced drink, so a very sweet employee recommended Lovett’s which is right next door. There was a small open table outside of the coffee shop, so I set my mum there while I went in to order. The cafe was very cozy and the matcha I ordered was decent, but the barista told us we couldn’t sit at the table outside because they weren’t associated with Aunty May’s. So even though I’d ordered a drink, all the tables inside were vacant, and the couple sitting at the other table outside had ordered coffee from Aunty May’s not Lovett’s, we were pressured to move and eat our lunch on a bench across the street. A shame being as the next door neighbor of this coffee shop recommended...

I’ve been coming to Lovetts from before I even lived locally because I’m always happy to travel for good coffee. I love everything about Lovetts, it’s such an asset to the community & I always know I’m going to have a delicious experience. The toasties are obscene in the best possible way. The warm banana bread is a go-to. And I’ve even been impressed with the matcha which has been very hard to find in Cornwall. But it’s truly the coffee that has my heart. I love the buzzing energy & 99.9% of the time I bump into someone I know, so it’s always a social stop. Thanks everyone...