Marco Pierre White Steakhouse Bar & Grill Bristol — Restaurant in England

It's a shame, because I expected a lot from this restaurant. With Marco Pierre White above the door, and on almost every single wall, one expects to be served quality meat cooked to perfection. This was sadly not the case.

Stayed at the hotel, and have ZERO complaints about the hotel, it is excellent. Booked our second night in the MPW steakhouse, weekend after valentines day, dinner for two.

Was informed by the main waiter we were assigned (about whom I have no complaints) that the ribeye does not render if cooked below medium, due to the meat being too fatty. Not the best start... One would expect a steakhouse endorsed and patroned by MPW to be able to manage a medium rare ribeye... But at least he told us. As someone who prefers a blue steak, I was disappointed but trusted the staff in the kitchen (a trust based entirely on the MPW patronage).

When the food arrived, it was just one plate, and not brought by the waiter who was assigned to us. We waited several minutes for the other meal to arrive, before having to flag our original waiter down and find out where it was. It came out a couple of minutes after we'd asked. Then had to remind them of the peppercorn sauce. For 3.95, one does not expect the sauce to be delivered in a flattened porcelain thimble, and to have the consistency of bisto gravy when you add too much water. Alas, it was.

The quality of the meat, too, was disappointing. Not much taste (although I could certainly taste the dirty griddle on which it was cooked...), not much texture other than chew... Not what you expect from a Marco Pierre White restaurant. And absolutely not worth £30+.

The staff were nice, we tipped because our waiter was very polite, and when my other half's meal finally arrived and the tomatoes were cold, and the steak overcooked, he offered a new one. But we declined, because what is a belated valentines meal if you are forced to eat separately/let one meal go cold so as to eat together?

Honestly, if you are staying at the hotel, take a wander (20 minutes) into Yatton and get something in one of their pubs. It will be cooked better, served better, and cost you half the price at most. You'll likely get more, too. And it might even all be hot!

It's a real shame because we'd have ordered wine and desserts if the experience was enjoyable, but frankly, it left us feeling a little flat so we returned to our room once finished. You can't have MPW's name on your door and offer an experience like that. It's dishonest to do so, in my opinion.

Absolutely will not return to the restaurant, but that won't stop us from returning to the hotel. There are some really lovely pubs in Yatton, and in future we will give our patronage to them. I recommend that you do the same.

Don't waste your hard-earned salary on a hotel restaurant fleecing customers on the promise of Michelin star chef patronage, and delivering Hungry Horse-quality meals. You deserve better.

Image shows my £31.50 meal. Without the flattened thimble of sauce because that didn't come for another seven minutes or so. The tomatoes were less than an inch, to help with...

We were gifted a Groupon voucher of a 3 course meal for 2 people as a wedding present. We tried to make a booking and the lady on the phone was quite rude and difficult when we were trying to book. Felt like she was not familiar or interested in the voucher being sold and also was not interested in helping us find a solution as to when we could book. I had to phone the restaurant about 5 times to confirm what we had and when we could use it etc. They called us the day before and tried to cancel us but we insisted we need to come then as the voucher expired 3 days later, we couldn't use it on a Sunday or a bank holiday and not after 5pm!!!!!! We arrived at the restaurant and were asked by 2 different staff if we were there for an afternoon tea which we explained to both but they still sat us at a table set for the afternoon tea and asked us if we wanted tea or coffee. So we explained AGAIN why we were there. To be honest, after the faff we had making the booking, we did expect difficulty on the day!!

So we were told that the menu printed on the voucher was not available and we were given a different menu to choose from. We had both set our hearts on a steak but soon changed our mind when we realised that we would have to pay an £8 supplement each!!! Bearing in mind that the voucher originally cost £60. We made our choices and when the food came out, we were pleased. My husband had the scotch egg to start which was a bit overcooked but he really enjoyed it. I had the vegan option (as I'm fussy) which was literally sliced beetroot with walnuts on top....Good job we had 2 more course to eat. Hubby had the burger which he enjoyed, but tbh was no different to any typical hungry horse or wetherspoons type burger. I had the chicken which was lovely, couldn't fault it. We both had sticky toffee pudding with ice cream for dessert which was absolutely gorgeous - especially the ice cream! All of the staff we met with today were lovely and helpful.

The venue was very pretty but I have to say, there were two unisex toilets, one was out of action due to being blocked - no sign on the door or anything. We were there for nearly 90 minutes and nothing changed so we had to walk up a few floors to the hotel to use safe and clean toilets. Restaurant had a random pong of wet dog but really pretty views.

To sum up our experience, we enjoyed our meal but from our own personal tastes, we would not visit again or recommend due to the outrageous price charged for quite average food!! And our overall experience was not the best, mostly because of the Groupon offer not being transparent and the staff that we spoke to on the phone originally making us feel like we were really difficult when trying to book!!!!!! I would suggest that if you were advertising offers on sites such as Groupon then educate your staff...

I wasn't expecting a huge selection being a vegetarian in Stakehouse - and I'm fine with that. My partner isn't a vegetarian and there was enough on the Vegan menu for me to get by.

However, we found on arrival that of the four main options, three were unavailable. So it was chickpea curry or nothing for main.

I know these celebrity chef restaurants are often a but of a marketing ploy but, even then, that isn't acceptable for me.

I had a tomato soup starter. The soup was ok - nothing mind blowing but it was passable. The bread accompanying it wasn't nice. It was really sticky to the point I had to pick it out from between my teeth.

The chickpea curry was, again, passable but really nothing special. I'm no chef but I could cook something equally tasty for 1/10th the price.

My partner had the scotch egg starter and lamp for main. She enjoyed both but found the lamp a little rubbery - 7/10 she says.

We didn't bother with desserts. The experience had all fallen a little flat by that point and we were happy to go off back to the room.

The service throughout was very good. Couldn't fault our server at all and I had some sympathy as she seemed to be going table to table explaining things were available with every order.

The decor is ok. As others have mentioned, the edgy photography of MPW on nearly every wall is a little weird/amusing. Why would a Sheffield hang a photo on the wall with him in chef whites with a cigarette hanging out of his mouth in front of diners? Arrogance to the extreme.

The hotel is lovely and I'm sure we'll return again - but we would definitely go elsewhere for...