McDonald's — Restaurant in England

As a regular customer who visits nearly daily for breakfast and occasionally for lunch, I have observed a troubling pattern of disrespectful behaviour from a manager (short, ginger hair, wearing a white shirt) towards her team. It is disheartening to witness the lack of motivation and inspiration among the staff, which I believe stems from the management style in this store. On multiple occasions, I have seen this manager speak to her employees in a manner that I can only describe as disrespectful and demeaning. Initially, I thought perhaps she was having an off day, but this behaviour has become increasingly frequent and unacceptable.

As a parent, I would not want my children to work in an environment where they could be subjected to such treatment. It raises serious concerns about the workplace culture and the values upheld by McDonald's.

In addition to concerns about the management team, I want to highlight several other issues impacting customer experience. The restaurant floor is often slippery, posing a safety hazard. Order fulfilment times are excessive, with waits frequently exceeding 30 minutes. Furthermore, the food quality is inconsistent and often subpar. While I recognise these are significant problems, I believe this store has the potential for improvement with better communication among staff and a renewed commitment to quality...

A disastrous Uber delivery turned around by Molly an excellent manager at Allensway, Thornaby!!

This visit started with an order done on the McDonald’s app for delivery. The driver was sent to the opposite side of the crescent we live on and couldn’t find the address. I tried to contact them to get the to the right place but the kept on hanging up on me. I also sent messages. They marked it as delivered and we had nothing to show for our almost £30 order! (There are 6 of us)

I tried to contact help through the app and I got nowhere. So I called the Uber eats delivery number. The customer service agent was very rude and said there was nothing they could do, so I asked for a manager who said the same and hung up on me!! What a joke!!

So I had to drive to Allenway. I spoke to two lovely female members of staff and they got Molly to help me. Molly was amazing and so so understanding. She took my order again and put it through free of charge as my order hadn’t been received. After the terrible customer service I had received from Uber it was so nice to have someone who actually listened to me. Thank you Molly and team. I really appreciate all...

Worst Mcdonalds ever i dont know why i do it to myself I order from here all the time and every single time i make a order there is a problem, if its not the uber drivers using more then 1 account so my food get delivered cold because they doing more then one phone for orders and the Mcdonalds allows them to do this and pick up food for a account that dose not match the face so if its not that its the actual workers in the shop being very lazy workers turning off drinks machines not cooking chicken items turning off milk shake machine reheating chips or give out cold ones they just dont care and this is not on anymore i shall never use this business again it’s absolutely appalling and nothing is being done about it its not like i can select the Mcdonalds that i want to deliver to me im stuck with it because where i live its not on and something should be dont about this i cant be the only one thinking this they are playing about with peoples food worst thing ever they need to fire everyone here and...