Morrisons Cafe — Restaurant in England

Me and my partner came out for a meal in your cafe at bishop Auckland, we sat down as we had decided to order online as there was a que and we were in a bit of a rush as we were waiting for my car in the garage. The first thing that went wrong was we had ordered a slush when I went to the counter to collect it the blue one wasn’t frozen and the red flavour looked to have no syrup in it so we asked for a refund and we’re told we could swap it for a bottled drink. One this was not what we wanted and two I’ve now paid significantly more for a bottle of coke. The second thing was we asked one of the waitresses “Karen” where our food was politely as we had been waiting for over half an hour and she replied to my partner saying “it’s not table 39 is it I brought that out 10 mins ago to the table number you put on the order (which was number 3 as the sticker on the table had been ripped off and should have been replaced or rectified with the table number written back on) how are we supposed to know what table it was? To this question Karen responded “you should have looked at the tables around you and seen that table is table 38 and that one is 40” both of which were occupied with people eating their food. karen also stated that if the number is crossed off then you don’t sit there, the only reason we sat here was because most other tables had dirty pots on, even this table had not been wiped. She brought our food out cold and with attitude telling us in that she was “only a waitress serving on my own”. Karen when my partner initially spoke to her immediately knew what table we were sat on as if this had happened before. I find the way she was speaking to us very disrespectful and patronising. The fact she had just taken the food back to the kitchen and not checked (there was only 10 tables it could have been some of them unoccupied) which as someone who has worked in this position before know this is a VERY simple task. I have photographic evidence of the fact your table numbers aren’t up to scratch and if the QR system can have such faults such as not labling items out of stock and damaged table numbers then it should not be in use.

This message was sent to Morrisons yet I have not had a response....

Very poor experience

We queued up to wait for the electronic order boards. Takes ages to find things. Quite a lot of items missing from menu.

Paid and went to collect our drinks. All the coffee machines were broken and there was a kettle and a jar of Morrisons own brand instant coffee there. I asked where the Americanos were and the woman pointed to the instant coffee. Not only did I not expect to have to make my own coffee but didn't expect to pay £2 for 2p worth of awful coffee. I asked why they didnt just remove it from the menu - the woman really wasn't very helpful and eventually just refunded. My partner ordered a glass of milk - again no milk and was pointed to those tiny pots of long life milk. It would have taken about 150 of them to fill a glass. This turned out to be an error though and a member of staff explained to the lady that milk is kept in the fridge. She then poured some into a cardboard takeaway cup and gave it to us

The food came almost instantly, not sure if it had just been microwaved or not. My fish and chips was ok. Not a lot of taste, tons of tiny bones and not very fresh tasting. Batter was nice though. Mushy peas were disgusting, no salt or flavour. My partner had sausage and mash. Tinned peas, dried out sausage and she said the mash was not nice at all

Other members of staff were friendly and helpful, but it was just a miserable experience and I won't...

The food was disgusting and very cold not just me complaint fair the people were taking their meals back and demanding a full refund, table we sat on was filthy was food particles all over when we complained our order four-fold lengthened,there was no sign of any management to c2 now 10 different people complaining of the food being very cold, I just made it to the disabled toilets as I am disabled and throw up all over it made no difference because the urine on the floor made the toilets stink, I had to return to the toilet as I was ill again,other people who had complained along with me we're all so ill in the toilets still no management came to ask if we were ok they all appeared to disappear,that is the last time I will shop in that store along with my wife who was also crazy and had a painful stomach, we will shop elsewhere there is a ASDA not far away us and the other people will now be moving out shopping to that store, the senior management need to get their heads together and not hiding away until the ill people left the premises I have to give the store one point I should not have to do this as they were...