Nando's Swindon - Regent Circus

Horrendous. Rude, obnoxious and horrific is all I can say. Went in and got seated a few minutes in that was great! Ordered bottomless drinks and two starters...15 minutes later still no glasses had to go up and ask....30 minutes later still no starters. After trying to communicate with the waiter (Maria,who was extremely helpful and patient) how long our food was going to be the kitchen staff were rude to her and she had to come back with the response I'm really sorry I don't know. Finally gets our starters,cold mind, eats them and empty plates. Waiters walked backwards and forwards nothing in their hands whilst dirty plates were on our table for more than 10 minutes. Ordered our mains. One plate (5 chicken wings) sat on the hot stand till they were dried out whilst no other food was put on the plate. Also order creamy mash with it...nothing creamy about it. I ordered the normal chicken burger with garlic bread. The bun was rock solid and stale and the garlic bread was just bread. Didn't ask if our food was okay till after we had finished eating. Ordered desserts. 30 minutes for a cake to be taken out a fridge and cream to be poured into a little cup! May I add it wasn't busy so not a excuse.can I also add waiters were walking around with extremely long hair not all tied back flying everywhere and dipping in the food. Went to the bathroom and the sink was thick with dirt and clearly hadn't been cleaned in a while. When spoke to the manager she repeatedly asked me to back up my case after saying I wasn't happy with the service and she tried justifying that it was okay not to wear a hat or have long hair tied back as a waiter. The hygiene was horrendous and for the price it really wasn't worth it. The one star is for Maria though the waiter who did her best to communicate with the staff and customers and getting no credit for it. She was the only kne who seemed like she was actually doing her job, whilst others were dancing around and talking not good enough at all.